Problem with WordPress Comments

  • Resolved Lisa

    (@funkycrunky)


    2 years, 8 months ago

    Hi all, I’ve been having an issue with my WordPress comments for several years. I thought the issue was theme specific, but I recently changed theme last month and the issue is still ongoing.

    Whenever a user leaves a comment, they get an error and then have to re-type their comment and submit again. However, both comments left come through to me for moderation.

    It’s the same problem with admin commenting. I replied to a comment earlier and got the following error:

    There has been a critical error on this website. Learn more about troubleshooting WordPress.

    When I click submit again, the comment has already been successfully submitted so I get a ‘duplicate comment’ error.

    As this has been going on for a long time now, I have updated WordPress numerous times without the error being fixed. I have no idea where to start to fix this issue.

    If anyone has any idea on how to fix this, that would be much appreciated. Thanks in advance.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    2 years, 8 months ago

    Errors like this are logged. Check the error log on your server. If you can’t find the log, please contact your host.

    Meantime, enable wp_debug and wp_debug_log and after an error, look at wp-content/debug.log to see if anything gets logged there. https://ww.wp.xz.cn/support/article/debugging-in-wordpress/

    You can also try this: Please attempt to disable all plugins, and use one of the default (Twenty*) themes. If the problem goes away, enable them one by one to identify the source of your troubles.

    Thread Starter Lisa

    (@funkycrunky)

    2 years, 8 months ago

    Thank you for responding so quickly. So I already have the error log enabled somehow. This is the code from the error log.

    [20-Sep-2023 19:48:09 UTC] PHP Fatal error:  Uncaught Error: Call to undefined function mysql_escape_string() in /home/sweettw2/public_html/wp-content/plugins/comment-reply-notification/comment-reply-notification.php:113
Stack trace:
#0 /home/sweettw2/public_html/wp-includes/class-wp-hook.php(312): comment_reply_notification->email(174657)
#1 /home/sweettw2/public_html/wp-includes/class-wp-hook.php(334): WP_Hook->apply_filters(174657, Array)
#2 /home/sweettw2/public_html/wp-includes/plugin.php(517): WP_Hook->do_action(Array)
#3 /home/sweettw2/public_html/wp-includes/comment.php(2318): do_action('comment_post', 174657, 0, Array)
#4 /home/sweettw2/public_html/wp-includes/comment.php(3670): wp_new_comment(Array, true)
#5 /home/sweettw2/public_html/wp-comments-post.php(25): wp_handle_comment_submission(Array)
#6 {main}
  thrown in /home/sweettw2/public_html/wp-content/plugins/comment-reply-notification/comment-reply-notification.php on line 113

    It looks like the issue is the plugin. I disabled it and it looks like everything is working again now.

    Thank you for pointing me in the right direction. I was expecting a battle to fix this. Who knew it was that easy! 😆

    Thank you again.

    • This reply was modified 2 years, 8 months ago by Lisa.
Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Problem with WordPress Comments’ is closed to new replies.