Problema com JetPack

  • Resolved leilanhoato56

    (@leilanhoato56)


    1 year ago

    Estou com um problema seríssimo há vários dias. Quando acesso o site como usuário pelo computador está ok, mas quando acesso como usuário pelo celular pede pra fazer o login na wordpress, não consigo entrar no site. Já desativei a opção de login com wordpress no jetpack, porisso está funcionando pelo computador, mas no celular não muda. Entro nas configurações gerais da wordpress, não consigo faer nada por lá, me uma mensagem de erro (corrigir problema jetpack jsonAPI não existe. [-32601]), pesquisando esse erro encontrei isso:

    • O Jetpack necessita de processos PHP simultâneos para funcionar corretamente.
    • Solicite ao seu provedor de hospedagem que altere a configuração PHP_FCGI_CHILDREN para 2 ou mais. 
    • Assim que o provedor confirmar a alteração, tente reconectar o Jetpack seguindo os passos do Jetpack. 

    Estou com o cliente me cobrando a entrega do site e não consigo sair disso!! Alguém pra ajudar por gentileza?

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Jeff (a11n)

    (@jmills38)

    1 year ago

    Hi there,

    I understand how frustrating this issue can be, especially with a client waiting on delivery. Let’s go through the steps to resolve the Jetpack error and the mobile login problem:

    1. Why This Happens

    The error message
    “jetpack.jsonAPI does not exist. [-32601]”
    usually means Jetpack can’t connect properly to your site. This often happens when your server is not configured to allow multiple PHP processes at the same time, which Jetpack requires to function correctly.

    2. What to Do

    • Contact Your Hosting Provider:
      Ask them to set the following configuration in your hosting environment:
      PHP_FCGI_CHILDREN=2
      (or higher, if possible). After this, request that they restart the PHP (FastCGI) service.
    • Reconnect Jetpack:
      Once your host confirms the change, disconnect and reconnect Jetpack.
      Official steps: How to reconnect or reinstall Jetpack

    3. Check XML-RPC Functionality

    Jetpack relies on XML-RPC to communicate with your site.
    To check if it’s working:

    4. Clear Your Mobile Browser Cache

    After making these changes, clear the cache in your mobile browser or try accessing your site in an incognito/private window.
    See: How to clear your browser cache

    5. Additional Troubleshooting

    • Make sure Jetpack and WordPress are up to date.
    • Temporarily disable other plugins to check for conflicts.
    • Review Jetpack’s Known Issues for possible plugin or theme conflicts.

    Let us know how it goes—we’re here to help you get this resolved!

    Plugin Support Tamirat B. (a11n)

    (@tamirat22)

    1 year ago

    Hello @leilanhoato56,

    It’s been one week since this topic was last updated. I’m going to mark this thread as solved. If you have any further questions or need more help, you’re welcome to open another thread here. Cheers!

Viewing 2 replies - 1 through 2 (of 2 total)

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