Problema indirizzo
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Salve, utilizzo il vostro plugin versione 2.1.1 con wordpress 5.6 che risulta non testata per la compatibilit. Nel checkout immediato i clienti non riescono ad effettuare il pagamento in quanto esce l’errore visibile qui https://ibb.co/k3BPYXb
Se non riesco a risolvere dovrò eliminare il plugin in quanto mi porta alla perdita delle vendite. Grazie per l’attenzione-
This topic was modified 5 years, 4 months ago by
francescaa18.
The page I need help with: [log in to see the link]
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This topic was modified 5 years, 4 months ago by
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Hey there!
I’m afraid I don’t speak Italian, but I’m happy to use Google Translate to understand. Feel free to continue to respond in Italian.
Hi, I use your plugin version 2.1.1 with wordpress 5.6 which is not tested for compatibility.
It’s fairly common that developers forget to update this statistic. I can confirm that the plugin is working correctly with WordPress 5.6. It’s worth double-checking!
In the immediate checkout, customers are unable to make the payment as the error visible here https://ibb.co/k3BPYXb comes out
It looks like the error is that the province is required to check out.
Are you only seeing this error when viewing the site on a mobile device, or all the time?
I’d like to better understand your site. Can you please:
* Send me a link to a product on your site
* Share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.Thanks!
Hi, sorry for writing in Italian, I was taken by something else and I didn’t think about it! Anyway, let’s go to the English which is more practical 🙂 I pasted the woocommerce status and this is one of the links where the problem occurred: https://www.aldiladellospecchio.it/prodotto/ anale-numerologica/
Two customers have reported the problem to me, but I see several abandoned carts that could be traced back to this situation.
The problem was encountered on both desktop and mobile.
I await news, thank you very much!`### WordPress Environment ###
WordPress address (URL): https://www.aldiladellospecchio.it
Site address (URL): https://www.aldiladellospecchio.it
WC Version: 4.9.2
REST API Version: ✔ 4.9.2
WC Blocks Version: ✔ 4.0.0
Action Scheduler Version: ✔ 3.1.6
WC Admin Version: ✔ 1.8.3
Log Directory Writable: ✔
WP Version: 5.6
WP Multisite: –
WP Memory Limit: 768 MB
WP Debug Mode: –
WP Cron: ✔
Language: it_IT
External object cache: –### Server Environment ###
Server Info: Apache
PHP Version: 7.3.26
PHP Post Max Size: 256 MB
PHP Time Limit: 120
PHP Max Input Vars: 3000
cURL Version: 7.66.0
OpenSSL/1.1.1g-fipsSUHOSIN Installed: –
MySQL Version: 5.7.32-35-log
Max Upload Size: 256 MB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔### Database ###
WC Database Version: 4.9.2
WC Database Prefix: aldswp_
Dimensione totale database: 229.93MB
Dimensione dati database: 149.85MB
Dimensione indice database: 80.08MB
aldswp_woocommerce_sessions: Dati: 13.02MB + indice: 1.05MB + motore InnoDB
aldswp_woocommerce_api_keys: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
aldswp_woocommerce_attribute_taxonomies: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
aldswp_woocommerce_downloadable_product_permissions: Dati: 0.02MB + indice: 0.06MB + motore InnoDB
aldswp_woocommerce_order_items: Dati: 0.08MB + indice: 0.02MB + motore InnoDB
aldswp_woocommerce_order_itemmeta: Dati: 0.41MB + indice: 0.50MB + motore InnoDB
aldswp_woocommerce_tax_rates: Dati: 0.02MB + indice: 0.06MB + motore InnoDB
aldswp_woocommerce_tax_rate_locations: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
aldswp_woocommerce_shipping_zones: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
aldswp_woocommerce_shipping_zone_locations: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
aldswp_woocommerce_shipping_zone_methods: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
aldswp_woocommerce_payment_tokens: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
aldswp_woocommerce_payment_tokenmeta: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
aldswp_woocommerce_log: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
aldswp_actionscheduler_actions: Dati: 0.09MB + indice: 0.11MB + motore InnoDB
aldswp_actionscheduler_claims: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
aldswp_actionscheduler_groups: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
aldswp_actionscheduler_logs: Dati: 0.06MB + indice: 0.03MB + motore InnoDB
aldswp_aepc_custom_audiences: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
aldswp_aepc_logs: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
aldswp_booking: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
aldswp_bookingdates: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
aldswp_commentmeta: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
aldswp_comments: Dati: 0.19MB + indice: 0.09MB + motore InnoDB
aldswp_learnpress_order_itemmeta: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
aldswp_learnpress_order_items: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
aldswp_learnpress_question_answermeta: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
aldswp_learnpress_question_answers: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
aldswp_learnpress_quiz_questions: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
aldswp_learnpress_review_logs: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
aldswp_learnpress_sections: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
aldswp_learnpress_section_items: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
aldswp_learnpress_sessions: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
aldswp_learnpress_user_itemmeta: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
aldswp_learnpress_user_items: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
aldswp_links: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
aldswp_options: Dati: 3.39MB + indice: 0.33MB + motore InnoDB
aldswp_postmeta: Dati: 16.52MB + indice: 13.06MB + motore InnoDB
aldswp_posts: Dati: 32.55MB + indice: 1.42MB + motore InnoDB
aldswp_rank_math_404_logs: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
aldswp_rank_math_analytics_adsense: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
aldswp_rank_math_analytics_ga: Dati: 1.52MB + indice: 1.52MB + motore InnoDB
aldswp_rank_math_analytics_gsc: Dati: 20.55MB + indice: 33.20MB + motore InnoDB
aldswp_rank_math_analytics_keyword_manager: Dati: 0.06MB + indice: 0.00MB + motore InnoDB
aldswp_rank_math_analytics_objects: Dati: 0.25MB + indice: 0.13MB + motore InnoDB
aldswp_rank_math_internal_links: Dati: 0.30MB + indice: 0.14MB + motore InnoDB
aldswp_rank_math_internal_meta: Dati: 0.08MB + indice: 0.00MB + motore InnoDB
aldswp_rank_math_redirections: Dati: 0.13MB + indice: 0.02MB + motore InnoDB
aldswp_rank_math_redirections_cache: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
aldswp_rank_math_sc_analytics: Dati: 23.56MB + indice: 22.69MB + motore InnoDB
aldswp_sfa_abandoned_carts: Dati: 32.56MB + indice: 0.00MB + motore InnoDB
aldswp_sib_model_forms: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
aldswp_sib_model_users: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
aldswp_statistics_exclusions: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
aldswp_statistics_historical: Dati: 0.02MB + indice: 0.05MB + motore InnoDB
aldswp_statistics_pages: Dati: 0.47MB + indice: 1.39MB + motore InnoDB
aldswp_statistics_search: Dati: 0.13MB + indice: 0.22MB + motore InnoDB
aldswp_statistics_useronline: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
aldswp_statistics_visit: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
aldswp_statistics_visitor: Dati: 1.52MB + indice: 2.14MB + motore InnoDB
aldswp_termmeta: Dati: 0.08MB + indice: 0.08MB + motore InnoDB
aldswp_terms: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
aldswp_term_relationships: Dati: 0.14MB + indice: 0.11MB + motore InnoDB
aldswp_term_taxonomy: Dati: 0.08MB + indice: 0.03MB + motore InnoDB
aldswp_usermeta: Dati: 0.30MB + indice: 0.28MB + motore InnoDB
aldswp_users: Dati: 0.02MB + indice: 0.05MB + motore InnoDB
aldswp_vr_fr_clases: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
aldswp_vr_fr_frases: Dati: 0.05MB + indice: 0.00MB + motore InnoDB
aldswp_vr_fr_temas: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
aldswp_wc_admin_notes: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
aldswp_wc_admin_note_actions: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
aldswp_wc_category_lookup: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
aldswp_wc_customer_lookup: Dati: 0.05MB + indice: 0.03MB + motore InnoDB
aldswp_wc_download_log: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
aldswp_wc_order_coupon_lookup: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
aldswp_wc_order_product_lookup: Dati: 0.09MB + indice: 0.06MB + motore InnoDB
aldswp_wc_order_stats: Dati: 0.05MB + indice: 0.05MB + motore InnoDB
aldswp_wc_order_tax_lookup: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
aldswp_wc_product_meta_lookup: Dati: 0.22MB + indice: 0.52MB + motore InnoDB
aldswp_wc_reserved_stock: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
aldswp_wc_tax_rate_classes: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
aldswp_wc_webhooks: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
aldswp_wplc_chat_triggers: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
aldswp_yoast_seo_links: Dati: 0.20MB + indice: 0.08MB + motore InnoDB
aldswp_yoast_seo_meta: Dati: 0.09MB + indice: 0.00MB + motore InnoDB### Post Type Counts ###
attachment: 1872
elementor_library: 4
is_search_form: 1
jetpack_migration: 2
jp_img_sitemap: 6
jp_img_sitemap_index: 3
jp_sitemap: 3
jp_sitemap_master: 3
mc4wp-form: 1
nav_menu_item: 116
page: 367
popup: 3
popup_theme: 6
post: 1
product: 730
product_variation: 1126
revision: 3243
rp_shop_giftcard: 1
shop_coupon: 5
shop_order: 185
shop_order_refund: 1
spucpt: 3### Security ###
Secure connection (HTTPS): ✔
Hide errors from visitors: ✔### Active Plugins (24) ###
Add Expires Headers: by Passionate Brains – 2.2
Ivory Search: by Ivory Search – 4.5.11
Akismet Anti-Spam: by Automattic – 4.1.8
Breadcrumb NavXT: by John Havlik – 6.6.0
Click to Chat: by HoliThemes – 3.2.5
Cookie Notice: by dFactory – 1.3.2
Elementor Pro: by Elementor.com – 3.0.10
Elementor: by Elementor.com – 3.1.1
Site Kit by Google: by Google – 1.24.0
Jetpack by WordPress.com: by Automattic – 9.3.1
Multiple Themes: by David Gewirtz – 7.1.1
Newsletter, SMTP, Email marketing and Subscribe forms by Sendinblue: by Sendinblue – 3.1.3
Norse Runes Oracle: by Greg Whitehead – 1.4.1
Rank Math SEO PRO: by Rank Math – 2.0.9
Rank Math SEO: by Rank Math – 1.0.56.1
SG Optimizer: by SiteGround – 5.7.14
Advanced Editor Tools (previously TinyMCE Advanced): by Automattic – 5.6.0
Social Media and Share Icons (Ultimate Social Media): by UltimatelySocial – 2.6.3
VR-frases: by Vicente Ruiz – 3.0.1
Abandoned Cart Reports For WooCommerce: by Small Fish Analytics – 2.6.2
WooCommerce Weight Based Shipping: by weightbasedshipping.com – 5.3.8
WooCommerce PayPal Checkout Gateway: by WooCommerce – 2.1.1
WooCommerce Shipping & Tax: by Automattic – 1.25.6
WooCommerce: by Automattic – 4.9.2### Inactive Plugins (4) ###
GTranslate: by Translate AI Multilingual Solutions – 2.8.61
Site Offline: by Chandra Shekhar Sahu – 1.4.3
User Role Editor: by Vladimir Garagulya – 4.57.1
WC Importer for Danea: by ilGhera – 1.1.1### Settings ###
API Enabled: ✔
Force SSL: –
Currency: EUR (€)
Currency Position: right
Thousand Separator: .
Decimal Separator: ,
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)Connected to WooCommerce.com: –
### WC Pages ###
Shop base: #4 – /artigianato-esoterico-olistico/
Carrello: #5 – /carrello/
Pagamento: #6 – /checkout/
Il mio account: #7 – /mio-account/
Termini e condizioni: #149 – /contatti/termini-e-condizioni/### Theme ###
Name: Sydney
Version: 1.52 (aggiornamento alla versione 1.74 disponibile)
Author URL: https://athemes.com
Child Theme: ❌ – Se stai modificando WooCommerce o un tema genitore che non hai costruito personalmente
ti consigliamo di utilizzare un tema child. Vedi: Come creare un tema childWooCommerce Support: ✔
### Templates ###
Overrides: sydney/woocommerce/single-product/add-to-cart/simple.php
### Action Scheduler ###
Complete: 208
Oldest: 2021-01-08 10:53:16 +0100
Newest: 2021-02-01 11:03:18 +0100Pending: 1
Oldest: 2021-02-04 10:59:05 +0100
Newest: 2021-02-04 10:59:05 +0100`
Typically issues like this are caused by a theme or plugin conflict, as there are errors on the page:
To ensure the plugin is working as expected, try switching back to a default theme like Twenty Twenty-One and disabling all plugins except for WooCommerce and PayPal Checkout to see if this resolves the problem.
If this fixes the issue, then re-enable each plugin one at a time, then the theme, until you find the one that’s causing the conflict.
Here is a link that better outlines that process:
https://docs.woocommerce.com/document/woocommerce-self-service-guide/#section-4
The trick will be to replicate the issue to help isolate the problem.
The topic ‘Problema indirizzo’ is closed to new replies.
