problemas ao conectar

Resolved lscorrea
(@lscorrea)

1 year, 11 months ago

so fica carregando nao sai disso tentem em diversos navegadores, limpei o cache e nada.

obrigado por qualquer solucao.

The page I need help with: [log in to see the link]

Viewing 10 replies - 1 through 10 (of 10 total)

Plugin Support Szilveszter from Trustindex
(@szlifkaszilveszter28)

1 year, 11 months ago

Hi, @lscorrea !

Could you try the recreate plugin button in the advanced tab?

Feel free to write us, if you need any assistance,

Trustindex

Thread Starter lscorrea
(@lscorrea)

1 year, 11 months ago

Obrigado pela resposta, infelizmente nao resolve, ja desisntalei o plugin instalei de novo, removi cache 3 navegadore diferente e o problema continua, o mais longe que coneguir chegar foi informar o e-mail e ficar girando novmante mas isso depois de muitas tentativas sem suceoss.

Plugin Support Lídia from Trustindex
(@liditrudex)

1 year, 11 months ago

Hi @lscorrea !

Okay, please send us the whole troubleshooting text!

https://snipboard.io/jbQgkG.jpg

https://snipboard.io/JIlY2m.jpg

Feel free to write us, if you need further assistance,

Trustindex
Thread Starter lscorrea
(@lscorrea)

1 year, 11 months ago
URL: https://jalapaotop.com.br
MySQL Version: 5.5.5
WP Table Prefix: wptn_
WP Version: 6.5.4
Server Name: jalapaotop.com.br
Cookie Domain: jalapaotop.com.br
CURL Library Present: Yes
CSS path: /home/admin/jalapaotop.com.br/wp-content/uploads/trustindex-tripadvisor-widget.css
PHP Info:
Version: 7.4.33
Memory Usage: 55.97MB
Memory Limit: 512M
Max Upload Size: 128M
Max Post Size: 512M
Allow URL fopen: On
Allow URL Include: On
Display Errors: Off
Max Script Execution Time: 90 seconds
WP_HTTP_BLOCK_EXTERNAL: not defined
WP_ACCESSIBLE_HOSTS: not defined
Plugin: WP Tripadvisor Review Widgets
Plugin Version: 11.8.6
Options:
active: 1
version: 11.8.6
page-details:
subscription-id:
proxy-check:
style-id:
review-content:
filter:
scss-set:
lang:
no-rating-text:
dateformat:
rate-us-feedback:
verified-icon:
enable-animation:
show-arrows:
content-saved-to:
show-reviewers-photo:
download-timestamp:
widget-setted-up:
disable-font:
show-logos:
show-stars:
load-css-inline:
align:
review-text-mode:
amp-hidden-notification:
review-download-token: 3b0819d83a
review-download-inprogress:
review-download-request-id:
review-download-modal:
review-download-is-connecting:
review-manual-download:
reply-generated:
footer-filter-text:
show-header-button:
reviews-load-more:
activation-redirect:
notifications: Array
(
[not-using-no-connection] => Array
(
[timestamp] => 1718882018
[active] => 1
[do-check] =>
)
```
        [rate-us] => Array
            (
                [active] => 1
                [timestamp] => 1718882018
            )

        [review-download-finished] => Array
            (
                [email] => [email protected]
            )

    )

update-version-check: 11.8.6
ab-rand: 
```
Reviews: Array
(
)

CSS:

Active Theme: Hello Elementor 3.0.2
Plugins:
Duplicate Page (4.5.3 – active)
Elementor (3.21.8 – active)
Elementor Pro (3.21.3 – active)
Essential Addons for Elementor (5.9.24 – active)
Essential Addons for Elementor – Pro (5.4.7 – active)
Hello Dolly (1.7.2)
LiteSpeed Cache (6.2.0.1)
Templately (3.0.9 – active)
WP Tripadvisor Review Widgets (11.8.6 – active)
Plugin Support Lídia from Trustindex
(@liditrudex)

1 year, 11 months ago

Thanks, we’re checking it!

Plugin Support Lídia from Trustindex
(@liditrudex)

1 year, 11 months ago

Hi @lscorrea !

Could you try reconnecting the URL? The reviews should be downloaded after.

Let us know what happens!

Trustindex

helfgar
(@helfgar)

1 year, 11 months ago

Estou com o mesmo problema. Já reconectei, limpei cache, coloquei um plugin de cache pra exluir a linha do JS, mas nada resolveu. Já estou há 5 dias esperando esses comentários carregarem. Sendo que já é a terceira vez que esse problema ocorre, desde quando instalei esse plugin.

Thread Starter lscorrea
(@lscorrea)

1 year, 11 months ago

infelizmente o problema continua, alguem tem o link de uma versao mais antiga? obrigado!

Plugin Support Lídia from Trustindex
(@liditrudex)

1 year, 11 months ago

Thanks for your feedback. We’ll look into this again!

Plugin Support Lídia from Trustindex
(@liditrudex)

1 year, 11 months ago

Hi!

We see your reviews have been downloaded since.

Thanks for your paitence!

Feel free to write us, if you need any assistance,

Trustindex