Problemas con Paypal

  • Resolved pavo

    (@pavo)


    2 years, 1 month ago

    Estoy utilizando Woocommerce y el plugin Pagos con PayPal de Woocommerce en la web de un cliente.

    Tengo un problema con el valor que recoge Paypal para hacer el pago con los productos variables al finalizar la compra cuando es un producto variable, este problema no aparece con los productos simples.

    Los productos variables utilizan un plugin para calcular el área, WC Kalkulator, y cuando se llega a la página FINALIZAR COMPRA, el precio ha sido correctamente calculado por este plugin. Sin embargo, si el cliente decide pagar por Paypal el precio que le sale en la pasarela de pago no es el calculado por Kalkulator, sino el precio base del producto variable. Y si decide utilizar otra forma de pago, el precio sí que es el calculado por el plugin.

    En el caso de un producto simple, todas las formas de pago muestran el mismo precio.

    Gracias por la ayuda.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • carolm29 (woo-hc)

    (@carolm29)

    2 years, 1 month ago

    Hey there! Thanks for contacting us.

    I am using Woocommerce and the Woocommerce PayPal Payments plugin on a client’s website.

    I have a problem with the value that Paypal collects to make the payment with variable products at checkout when it is a variable product, this problem does not appear with simple products.

    Variable products use a plugin to calculate the area, WC Kalkulator, and when you reach the CHECKOUT page, the price has been correctly calculated by this plugin. However, if the customer decides to pay through Paypal, the price that appears on the payment gateway is not the one calculated by Kalkulator, but rather the base price of the variable product. And if you decide to use another payment method, the price is the one calculated by the plugin.

    In the case of a simple product, all payment methods show the same price.

    Thanks for the help.

    Please note that this forum is exclusive to WooCommerce Core support.

    As you are experiencing an issue with a third-party plugin, WC Kalkulator, we kindly suggest contacting their support team for further assistance, as they specialize in resolving issues related to their plugin.

    Please let us know if there’s anything else we can do to help or if you have any questions.

    Have a wonderful day!

    anastas10s

    (@anastas10s)

    2 years ago

    Hi 👋 We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.

    Thread Starter pavo

    (@pavo)

    2 years ago

    Gracias, aunque no he conseguido respuesta del soporte en WC Kalculator.😖..

    Afzal (woo-hc)

    (@afzalpansuvi)

    2 years ago

    Hi @pavo,

    Thanks for getting back to us. I’m sorry to hear that you’re having trouble getting a response from the WC Kalculator support team. I can imagine how frustrating that must be. In the meantime, you might want to explore some of the WooCommerce extensions available here. These extensions are designed to work seamlessly with your WooCommerce store and might offer the functionality you’re looking for.

    Let us know if there’s anything else we can help you with.

Viewing 4 replies - 1 through 4 (of 4 total)

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