• Resolved swf2002

    (@swf2002)


    Hello,

    I am using your plugin on few websites. One of them I’m using a PNG overlay for the Facebook feed image. Up to version 3.3.7 everything worked correctly. After updating to 3.3.8, Facebook Debugger no longer fetches the image and shows this message:

    “The provided ‘og:image’ properties are not yet available because new images are processed asynchronously. To ensure shares of new URLs include an image, specify ‘og:image:width’ and ‘og:image:height’.”

    If I downgrade back to 3.3.7, the image loads normally again with PNG overlay.
    I tested version 3.3.9 as well — the same issue appears.

    There is also a second problem: I cannot access the plugin settings page anymore. When I click “Settings” from the WordPress Plugins page, I get the error:

    “You do not have the necessary rights to access this page.”

    At first I thought this might be caused by the downgrade process, but I tested clean upgrades on two other websites (without any rollback), and the same issue occurs — the settings page becomes inaccessible.
    On those sites Facebook Debugger works fine, but they do not use PNG overlay, so they are not affected by the first issue.

    I hope this information helps you identify the problem. It looks like something introduced after version 3.3.7 affects both image processing and the settings page capabilities.

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Support fahadwaheed

    (@fahadwaheed)

    Hi @swf2002

    Thank you for reaching out to the Open Graph and Twitter Card Tags Support Team. I’m happy to assist you.

    I’ve forwarded your query to our Technical Team for review. They are investigating and will notify you shortly with an update. In the meantime, could you please confirm the PHP version and WordPress version you’re using? This will help us understand the environment where the issue occurs.

    We look forward to hearing from you.

    Thread Starter swf2002

    (@swf2002)

    Thank you for your response.

    I am using WordPress 6.9 (latest available) and PHP 8.3.

    Best regards,
    Nick

    Plugin Support fahadwaheed

    (@fahadwaheed)

    Hi @swf2002

    Thank you for sharing the details.

    Could you please test the issue again using our updated beta version of the plugin? We’ve made some recent code improvements that may resolve the issue.

    Download Now
    Kindly take a full backup before installing. After testing, please let us know the results so we can assist further if needed.

    Thread Starter swf2002

    (@swf2002)

    Hello again,

    I can confirm that I can now access the plugin settings. However, the issue with the PNG overlay remains. When the overlay option is enabled, Facebook Debugger shows the message:

    “The provided ‘og:image’ properties are not yet available because new images are processed asynchronously. To ensure shares of new URLs include an image, specify the dimensions using ‘og:image:width’ and ‘og:image:height’ tags.”

    If I disable the overlay option, the image is fetched correctly and the warning disappears.

    Hope this helps.

    Regards,
    Nick

    Thread Starter swf2002

    (@swf2002)

    When I try to open URL of ready image with PNG overlays is says:

    Fatal error: Uncaught Error: Call to undefined function imagecreatefromfile() in /home/mybghome/public_html/wp-content/plugins/wonderm00ns-simple-facebook-open-graph-tags/fbimg.php:48 Stack trace: #0 {main} thrown in /home/mybghome/public_html/wp-content/plugins/wonderm00ns-simple-facebook-open-graph-tags/fbimg.php on line 48

    I hope that give you enough information

    Plugin Support fahadwaheed

    (@fahadwaheed)

    Hi @swf2002

    Thank you for sharing the details. We will notify you as soon as possible.

    Plugin Support fahadwaheed

    (@fahadwaheed)

    Hi @swf2002

    Thank you for being so patient. We have fixed the PNG overlay issues and made some code changes in the plugin. We kindly request that you download and install the beta version on your staging website, test its functionality, and share your feedback with us.

    Thread Starter swf2002

    (@swf2002)

    Thank you!

    After the code adjustments in the latest beta version you provided, everything is now working correctly. I appreciate your quick response and support.

    Best regards,
    Nick

Viewing 8 replies - 1 through 8 (of 8 total)

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