Problems connecting to Matomo instance through proxy server

Resolved Benjamin Gasse
(@bgasse)

7 years, 8 months ago

Hello,

we do have a problem with an internal WordPress-Installation with wp-piwik plugin that shall connect to an external Matomo instance through a proxy server.

The error message is: “WP-Piwik 1.0.19 was not able to connect to Piwik using your configuration. Check the »Connect to Piwik« section below.”

The proxy settings within the wp-config.php looks like this:

/* Configure proxy Server */
define(‘WP_PROXY_HOST’, ‘10.0.1.6’);
define(‘WP_PROXY_PORT’, ‘3128’);
define(‘WP_PROXY_USERNAME’, ‘myuser’);
define(‘WP_PROXY_PASSWORD’, ‘mypassword’);
define(‘WP_PROXY_BYPASS_HOSTS’, ‘localhost’);

And with these settings WordPress is able to check for news and updates.

Are there any other settings within the plugin that needs to be set or anything else I can check?

Thanks and best regards,
Benni

Viewing 4 replies - 1 through 4 (of 4 total)

Plugin Author

(@braekling)

You can run the test script offered by the plugin. Maybe the response messages shown in the test script’s result give a hint why the connection does not work.

Thread Starter

Benjamin Gasse

(@bgasse)

7 years, 6 months ago

Hi,

thanks for the hint using the test script.

Following, the results:

WP-Piwik 1.0.19
Mode: http

Test 1/3: global.getPiwikVersion

bool(false)

array(2) {
  [0]=>
  string(256) "HTTP/1.1 301 Moved Permanently
Date: Mon, 26 Nov 2018 07:19:48 GMT
X-Cache: MISS from 10.0.1.6
Location: http://<removed sitename>.piwik.pro/
Content-Type: text/html
Content-Length: 178
Proxy-Connection: Keep-Alive
Strict-Transport-Security: max-age=15768000

"
  [1]=>
  string(144) "http://<removed sitename>.piwikpro.com/?module=API&method=API.getBulkRequest&format=json&urls[0]=method%3DAPI.getPiwikVersion%26idSite%3Dn%2Fa&token_auth=..."
}

Test 2/3: SitesManager.getSitesWithAtLeastViewAccess

bool(false)

array(2) {
  [0]=>
  string(256) "HTTP/1.1 301 Moved Permanently
Date: Mon, 26 Nov 2018 07:19:48 GMT
X-Cache: MISS from 10.0.1.6
Location: http://<removed sitename>.piwik.pro/
Content-Type: text/html
Content-Length: 178
Proxy-Connection: Keep-Alive
Strict-Transport-Security: max-age=15768000

"
  [1]=>
  string(221) "http://<removed sitename>.piwikpro.com/?module=API&method=API.getBulkRequest&format=json&urls[0]=method%3DAPI.getPiwikVersion%26idSite%3Dn%2Fa&urls[1]=method%3DSitesManager.getSitesWithAtLeastViewAccess%26idSite%3Dn%2Fa&token_auth=..."
}

Test 3/3: SitesManager.getSitesIdFromSiteUrl

bool(false)

array(2) {
  [0]=>
  string(256) "HTTP/1.1 301 Moved Permanently
Date: Mon, 26 Nov 2018 07:19:48 GMT
X-Cache: MISS from 10.0.1.6
Location: http://<removed sitename>.piwik.pro/
Content-Type: text/html
Content-Length: 178
Proxy-Connection: Keep-Alive
Strict-Transport-Security: max-age=15768000

"
  [1]=>
  string(337) "http://<removed sitename>.piwikpro.com/?module=API&method=API.getBulkRequest&format=json&urls[0]=method%3DAPI.getPiwikVersion%26idSite%3Dn%2Fa&urls[1]=method%3DSitesManager.getSitesWithAtLeastViewAccess%26idSite%3Dn%2Fa&urls[2]=method%3DSitesManager.getSitesIdFromSiteUrl%26idSite%3Dn%2Fa%26url%3Dhttp%3A%2F%2F<removed internal servername>.com&token_auth=..."
}

array(2) {
  ["global_settings"]=>
  array(65) {
    ["revision"]=>
    string(10) "2017101501"
    ["last_settings_update"]=>
    string(10) "1538726230"
    ["piwik_mode"]=>
    string(4) "http"
    ["piwik_url"]=>
    string(26) "http://<removed sitename>.piwikpro.com/"
    ["piwik_path"]=>
    string(0) ""
    ["piwik_user"]=>
    string(5) "<removed sitename>"
    ["piwik_token"]=>
    string(3) "set"
    ["auto_site_config"]=>
    string(1) "1"
    ["default_date"]=>
    string(9) "yesterday"
    ["stats_seo"]=>
    string(1) "0"
    ["stats_ecommerce"]=>
    string(1) "0"
    ["dashboard_widget"]=>
    string(8) "disabled"
    ["dashboard_ecommerce"]=>
    string(1) "0"
    ["dashboard_chart"]=>
    string(1) "0"
    ["dashboard_seo"]=>
    string(1) "0"
    ["toolbar"]=>
    string(1) "0"
    ["capability_read_stats"]=>
    array(8) {
      ["administrator"]=>
      string(1) "1"
      ["editor"]=>
      string(1) "0"
      ["author"]=>
      string(1) "0"
      ["contributor"]=>
      string(1) "0"
      ["subscriber"]=>
      string(1) "0"
      ["backwpup_admin"]=>
      string(1) "0"
      ["backwpup_check"]=>
      string(1) "0"
      ["backwpup_helper"]=>
      string(1) "0"
    }
    ["perpost_stats"]=>
    string(1) "0"
    ["plugin_display_name"]=>
    string(8) "WP-Piwik"
    ["piwik_shortcut"]=>
    string(1) "0"
    ["shortcodes"]=>
    string(1) "0"
    ["track_mode"]=>
    string(8) "disabled"
    ["track_codeposition"]=>
    string(6) "footer"
    ["track_noscript"]=>
    string(1) "0"
    ["track_nojavascript"]=>
    string(1) "0"
    ["proxy_url"]=>
    string(0) ""
    ["track_content"]=>
    string(8) "disabled"
    ["track_search"]=>
    string(1) "0"
    ["track_404"]=>
    string(1) "0"
    ["add_post_annotations"]=>
    array(0) {
    }
    ["add_customvars_box"]=>
    string(1) "0"
    ["add_download_extensions"]=>
    string(0) ""
    ["set_download_extensions"]=>
    string(0) ""
    ["set_link_classes"]=>
    string(0) ""
    ["set_download_classes"]=>
    string(0) ""
    ["disable_cookies"]=>
    string(1) "0"
    ["limit_cookies"]=>
    string(1) "0"
    ["limit_cookies_visitor"]=>
    string(8) "34186669"
    ["limit_cookies_session"]=>
    string(4) "1800"
    ["limit_cookies_referral"]=>
    string(8) "15778463"
    ["track_admin"]=>
    string(1) "0"
    ["capability_stealth"]=>
    array(0) {
    }
    ["track_across"]=>
    string(1) "0"
    ["track_across_alias"]=>
    string(1) "0"
    ["track_crossdomain_linking"]=>
    string(1) "0"
    ["track_feed"]=>
    string(1) "0"
    ["track_feed_addcampaign"]=>
    string(1) "0"
    ["track_feed_campaign"]=>
    string(4) "feed"
    ["track_heartbeat"]=>
    string(1) "0"
    ["track_user_id"]=>
    string(8) "disabled"
    ["cache"]=>
    string(1) "1"
    ["http_connection"]=>
    string(4) "curl"
    ["http_method"]=>
    string(4) "post"
    ["disable_timelimit"]=>
    string(1) "0"
    ["connection_timeout"]=>
    string(1) "5"
    ["disable_ssl_verify"]=>
    string(1) "0"
    ["disable_ssl_verify_host"]=>
    string(1) "0"
    ["piwik_useragent"]=>
    string(3) "php"
    ["piwik_useragent_string"]=>
    string(8) "WP-Piwik"
    ["dnsprefetch"]=>
    string(1) "0"
    ["track_datacfasync"]=>
    string(1) "0"
    ["track_cdnurl"]=>
    string(0) ""
    ["track_cdnurlssl"]=>
    string(0) ""
    ["force_protocol"]=>
    string(8) "disabled"
    ["update_notice"]=>
    string(7) "enabled"
  }
  ["settings"]=>
  array(6) {
    ["name"]=>
    string(0) ""
    ["site_id"]=>
    string(3) "n/a"
    ["noscript_code"]=>
    string(0) ""
    ["tracking_code"]=>
    string(0) ""
    ["last_tracking_code_update"]=>
    string(1) "0"
    ["dashboard_revision"]=>
    string(1) "0"
  }
}

There are 301 redirects, but the internal server seems to reach the piwikpro site, right?
Is this a behaviour from piwikpro as ist cannot reach the internal webserver?

Thanks for your help,
Benni

Plugin Author

braekling

(@braekling)

7 years, 6 months ago

You should directly link to the Piwik instance, so that no 301 occurs. The plugin does not follow the redirects.

I don’t know if and what piwikpro changed, but I guess via redirect they are forcing httpS instead of http, aren’t they? So you should use the SSL encrypted URL directly.

Thread Starter

Benjamin Gasse

(@bgasse)

7 years, 5 months ago

Hi,

the installation will be moved to another server where I don’t have access to.
So thanks for your help 🙂

BR, Benni

Viewing 4 replies - 1 through 4 (of 4 total)

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