Problems disabling maintenance mode

  • Resolved healthpass

    (@healthpass)


    8 years, 11 months ago

    Good morning, I would appreciate your help.
    Install the WP Maintenance plugin on my website (www.healthpass.com) while building it and everything went well until it was updated to 4.8.
    -First. I misconfigured and tried to re-customize it.
    -Second. Now that I want to turn it off I can not. Although it has been disabled, the home appears correctly but the other pages appear in maintenance mode (custom ones and others do not).
    I read in some of the forum post that could be cache problem, but there is no cache in my ftp folder to delete its contents.
    You can help me please, it is my first web and I feel something lost.

    Ask me for the data you need to resolve the incident.

    Thank you.
    regards

Viewing 5 replies - 1 through 5 (of 5 total)
  • George J

    (@georgejipa)

    8 years, 11 months ago

    Hello @healthpass,

    Actually… the maintenance mode is deactivated (hope you’re talking about http://healthpass.es, because on the .com version I don’t see any problem).
    But I am sure that the problem is caused by Page Builder: KingComposer plugin and his caching/optimization settings.

    
<!-- This page has been optimized on Friday 7th of July 2017 07:08:09 PM by KingComposer Page Builder : https://kingcomposer.com -->

    So… you have two options:
    1. delete all cached files from optimized folder before you activate the maintenance mode and after you deactivate it. The folder should be in the same directory as wp-config.php.
    2. use clear cache or disable the optimization setting from KingComposer before you activate the maintenace mode and re-enable the setting after you deactivate maintenance.

    Thanks.

    • This reply was modified 8 years, 11 months ago by George J.
    • This reply was modified 8 years, 11 months ago by George J.
    • This reply was modified 8 years, 11 months ago by George J.
    • This reply was modified 8 years, 11 months ago by George J.
    George J

    (@georgejipa)

    8 years, 11 months ago

    @healthpass any update, so I can mark the ticket as “Resolved”?

    Thread Starter healthpass

    (@healthpass)

    8 years, 11 months ago

    Hello George,
    Thank you for taking an interest in my problem.
    I have already been able to solve it.
    I did not find the cache folder or disable the KingComposer optimization settings.
    What I did was disable all the plugins, fix the 500 error that the web gave me and completely uninstall the WP Maintenance plugin. After all this I managed to restore it and it works! But I have not reinstalled this maintenance plugin, I do not need it at the moment.

    Thank you for your directions.
    a cordial greeting

    Elvira

    George J

    (@georgejipa)

    8 years, 11 months ago

    @healthpass I’m glad you solved the problem.

    For what it’s worth, the optimized folder exists on healthpass.es (it can be publicly accessed) because I’ve checked before telling you that solution. 🙂

    • This reply was modified 8 years, 11 months ago by George J.
    Thread Starter healthpass

    (@healthpass)

    8 years, 11 months ago

    If, as I did not know which folders to clean, I helped a friend who knows more than I did, and did the necessary jobs on ftp. Even so, after that I had to do what I told you to finish fixing.

    Thank you for being here to support us.
    Greetings. 🙂
    Elvira

Viewing 5 replies - 1 through 5 (of 5 total)

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