Problems getting Payments

  • Resolved onrgun

    (@onrgun)


    9 months, 3 weeks ago

    When I open my website in a different web browser to check if my campaigns are working correctly, everything seems fine until I try to make a donation. It allows me to select the donation amount, but when I proceed to the payment step, it doesn’t go to PayPal as expected. Instead, it redirects me to this link:

    https://americacarestoo.org/wp-login.php?redirect_to=https%3A%2F%2Famericacarestoo.org%2Fwp-admin%2F&reauth=1

    — which takes me to the PayPal page instead of WordPress login page.

    Also I have been having problems before that in receiving payment, as I have a number of payment pending.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author David Bisset

    (@dimensionmedia)

    9 months, 3 weeks ago

    @onrgun Thanks for reaching out.

    Can you confirm the URL of where we can see the donation form on your site? We tried to access https://americacarestoo.org/donation/ but it directs back to the homepage of your site.

    The redirect to the WordPress login page is unusual. Charitable doesn’t require login to donate. Since we cannot examine the donation form currently to test, here are some recommendations:

    • It’s possible there’s a setting that’s requiring users to be logged in to donate. Please try deactivating all other plugins except for Charitable and see if the issue persists. If it does, reactivate your other plugins one by one, testing the donation form after each activation, to identify the conflicting plugin.
    • Caching, either from a plugin or from your web host, can sometimes cause unexpected behavior. Try clearing all caches, including your browser cache, any caching plugins you’re using, and any server-side caching your host might have in place.
    • Try switching to a default WordPress theme like Twenty Twenty-Four can help rule out a theme-related conflict.
    • Try resetting permalinks.
    • Ensure that the Charitable plugin and all other plugins are up to date.
    • If the above doesn’t produce results, we have a document with more suggestions on how to troubleshoot IPN issues.
    • You can turn on WP_DEBUG and WP_DEBUG_LOG to see if there are any errors in the logs (turn on the logs then run the test, and then check the logs)

    The pending payments you’re experiencing strongly suggest a problem with PayPal’s Instant Payment Notification (IPN) or webhooks communicating back to your site. This is how PayPal tells your website that a donation has been successfully processed. This might be a redirect or issue (caused by maybe a third-party plugin or configuration) preventing communication with PayPal.

    Add “offline payments” as a gateway and test that gateway instead of PayPal and see if you get different results. Also If none of the above works, feel free to copy and paste the information in Charitable’s Tools->System Info into pastebin.com and share with us that link.

    Hope this helps. Let me know if you have any questions on the above.

    Plugin Author David Bisset

    (@dimensionmedia)

    9 months, 2 weeks ago

    We are going to go ahead and close this thread for now. But if you’d like us to assist further, please feel welcome to continue the conversation.

    Thanks!

Viewing 2 replies - 1 through 2 (of 2 total)

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