problems in stock

Resolved wall01
(@torch01)

7 years, 1 month ago

Every time customers will buy the message: Sorry, we do not have enough of the product.

But the product is stocked.

The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)

Plugin Support slash1andy
(@slash1andy)

Automattic Happiness Engineer

7 years, 1 month ago

Hey there!

Can you send us a screenshot of the stock from the backend of your shop for this product? You can use something like http://snag.gy to send the screenshot.

Hopefully that helps! Have a great one!

Thread Starter wall01
(@torch01)

7 years, 1 month ago

Here it is, I took the screenshot of the photo that the client sent me

https://snag.gy/tNq6IX.jpg

The text is in Portuguese:

“Sorry, we do not have enough of …. (product name) … in stock to meet your request. We apologize for any inconvenience caused”

In addition to this problem, the request is still being made.

Thread Starter wall01
(@torch01)

7 years, 1 month ago

waiting for an answer

Plugin Support slash1andy
(@slash1andy)

Automattic Happiness Engineer

7 years, 1 month ago

Hey there!

Can you please send a screenshot of the stock settings on the backend of the product you are referring to (admin, not the side your customers can see).

Thread Starter wall01
(@torch01)

7 years, 1 month ago

https://snag.gy/woKcqv.jpg

jessepearson
(@jessepearson)

Automattic Happiness Engineer

6 years, 10 months ago

@torch01 If you have not already found a solution for this, it seems like this is most likely due to orders that have been placed and are in Pending Payment status. This holds the stock of the items until the orders are either paid for or cancelled. It is possible to have these automatically cancelled after a set number of minutes by setting the Hold Stock setting under WooCommerce > Settings > Products > Inventory

Link to image: https://cld.wthms.co/0T5LUP