problems in uploading Files

  • Andreas

    (@feuerwehrkfurt)


    6 years, 4 months ago

    Hello,

    maybe since the last plugin Update I am unable to upload files into some subfolders.
    In the “first or second” folders of the whole tree the upload is running, but if I want to upload a file in the third folder tree the upload does not work.

    If I start the upload it seems to complete but the new file does not appear. Also not when I look via FTP to the folder the file is not there. If I upload the file via FTP it also does not appear in MLF (if I click the “sync” button after uploading via FTP).

    Reseting the MLF Database has not helped me out.

    Do you have any idea?

    Thanks
    Andreas

    • This topic was modified 6 years, 4 months ago by Andreas.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author AlanP57

    (@alanp57)

    6 years, 4 months ago

    Andreas,

    Can you go to the Media Library Folders’ Support page on your site and there click on the System Information tab. Information on the configuration of your site is displayed on this page. Please highlight, copy and paste this information into an email and send it to me at [email protected] and I see if I can reproduce this issue.

    Plugin Author AlanP57

    (@alanp57)

    6 years, 4 months ago

    Thank you for the information. I can suggest three things that may help find the reason for this issue. First you can turn on WordPress debugging to see what warning, notices and errors are generated by your site.

    To turn on WordPress debugging, edit the site’s wp-config.php file and change

    define('WP_DEBUG', false);

    to

    define('WP_DEBUG', true);
define('WP_DEBUG_LOG', true);
define('WP_DEBUG_DISPLAY', false);
@ini_set('display_errors', 0);

    (Be sure to change this back when you are done.)

    This will allow different kinds of messages, some will not be related to Media Library Folders, to be written to a debug.log file in the wp-content folder. Now try uploading a file. If you find something in the debug.log related to this issue then please send the file to me at [email protected].

    You can try deactivating all your other plugins and see if the issue continue to happen. Also when the file upload fails you can try opening Media Library Folders in a new tab, go directly to the destination folder and try uploading again.

    Plugin Author AlanP57

    (@alanp57)

    6 years, 4 months ago

    Looking at your debug.log, it is unusual that the uploaded file is not found when the plugin tries to move it. Perhaps there is a permission or file ownership problem with saving the file on the server during upload. You should talk to your host provider about the issue.

Viewing 3 replies - 1 through 3 (of 3 total)

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