Problems on v9.0.0

  • Resolved viotto

    (@viotto)


    8 years, 5 months ago

    Hello,
    I am a user of this plugin since more then 1 year (thank you for your work!) and yesterday I decided to upgrade to v9.0 and purchase the full addon pack.

    I have got some urgent problems with the new v9.0.0.

    Aside from the website style integration issues (already reported by other users):

    1. Email notifications don’t work anymore. Only the customer gets emails for tickets creation and replies. Staff doesn’t’ receive any mail when customer create tickets, even if they are checked in the recipients of email notification settings. Agents are automatically assigned on ticket creation, but still don’t receive any reply.

    2. Having to confirm each time we post a reply or change status is annoying. Please give an option to add/remove confirmations

    3. Trying to close ticket from ticket form does not work. It works only from tickets list.

    4. The lack of website integration in v9 causes problems also in the Sign Up buttons. I had to manually edit header.php file to redirect to make SignUp button redirect to my custom signup page.

    5. Reply emails that customer get are not displayed correctly. The strings inside the brackets {} are not formatted.
    What they get is:

    {reply_by_name} ({reply_by_email}) wrote:

    this is reply text body…

    Please solve these issues, because for now we have been forced to revert to old version v8, even if I was happy to purchase the full new pack to support development.

    Thanks

Viewing 4 replies - 1 through 4 (of 4 total)
  • Nikhil G

    (@nsgawli)

    8 years, 5 months ago

    Hi,
    Issue 1:
    Can you please share screen-shot of Support Plus > Email Notification > Notifications. Verify that the email templates are correctly set.

    Issue 2:
    it is not possible to remove them. Agent can be accidentally add any reply or change status of the ticket.

    Issue 3:
    Please goto Support Plus > General >General Setting >Allow Customer to Close Ticket and check that you have choose Close status.

    Issue 4:
    Which plugin you are using to create custom signup page.

    Issue 5:
    Please replace {reply_by_name} by {reply_user_name} and {reply_by_email} by {reply_user_email}

    rickbergami

    (@rickbergami)

    8 years, 5 months ago

    My email plug in is not work either after the update. I don’t even see options for the email plugin. I even re-installed it.

    Nikhil G

    (@nsgawli)

    8 years, 5 months ago

    Hi @rickbergami,

    Have you followed procedure to upgrade add-ons in our FAQ on this page. Even after that you face same issue please create a ticket on our site.

    Plugin Author Pradeep Makone

    (@pradeepmakone07)

    8 years, 5 months ago

    Hello,

    Just to inform that latest version 9.0.1 came with setting to integrate in your theme. Hope this will help.

    Marked this as resolved for now but please feel free to contact back if needed.

Viewing 4 replies - 1 through 4 (of 4 total)

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