Problems with basic (free) version

Hi Ken, I’m quite surprised about your comment. As many other developers I offer a free version of a WordPress plugin. This free version is fully working but, I can’t assure the compatibility for every single WordPress themes in the world, don’t you think?

The plugin is quote popular, 1700+ downloads in few days, so I can’t assure assistance for all people who downloaded a free version. The MONO version is a paid version that includes 1 year support, what’s wrong with that? I don’t know, but it’s the way me and other thousands of other developers can keep on building new products and offer free versions, instead of simply selling plugins without a free version of them. Agree?

The most surprising thing is that all what I wrote is clearly written in the README file of the free plugin and also on the plugin site, so… why are you surprised?

Now, a grave thing you said is that I asked you to send me money, while it’s not what I said, I’ll write here my answer (that is the standard response for any support request):

thank you for using Circles Gallery. As support is limited to paid licenses I need to ask you the e-mail you used to register and/or the date of the payment. If you’re using the free version you can buy a MONO license for 9,90$ that will unlock more features and it gives you 1 year support.

Also, if you buy a one year support and you’re still not yet fully satisfied with the product you have 30 days to ask a refund.

However, if you want to send me the link of your page with the gallery I’ll give it a look so I can at least say what kind of issue are you facing.