Problems with event pages

  • Resolved mattesavo

    (@mattesavo)


    2 years, 6 months ago

    Hello. I’m writing you hoping you’ll give me a solution about this issue that I’ve noticed only a few days ago.

    When I try to open an event on my site, I cannot see informations about it like scores, field informations, scoreboard and videos, even if they are correctly setted into the plugin settings.

    Beside that, I can see the comment section of my site, even if it wouldn’t be displayed, like I’ve setted on my wordpress site.

    According to my observations, my question is:” Would it be a theme problem or a plugin problem? If it’s a plugin problem, do you have any clues in order to try fix it?”

    Thanks to everyone who can give me advices

Viewing 15 replies - 1 through 15 (of 19 total)
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  • Plugin Contributor Savvas

    (@savvasha)

    2 years, 6 months ago

    Hi @mattesavo,

    To identify if a plugin is the issue, then you can disable all your plugins except SportsPress, clear your cache and check if the issue is still there.

    Then you can try to switch to a default theme like Rookie or TwentyTwenty and check again.

    Thanks,
    Savvas

    billhillwicklow

    (@billhillwicklow)

    2 years, 6 months ago

    I have just started to experience the exact same issue with my site recently. I deactivated all plugins, used troubleshoot mode and isolated a separate issue with a plugin that caused a critical error which has been resolved but for the event issue, with all plugins deactivated the issue remained but I discovered that when the event is opened first time, the data such as players, scores, statistics etc are not displayed but if the event page is refreshed then the stats etc appear. Obviously that’s not a solution as anybody visiting the site would not likely refresh the page and would assume no data exists. I’m no expert in any of this but this seems to be a relatively recent issue and common to my site as well so maybe there is a slight issue. The plugin is fantastic and central to my site so having it back to full working order would be a big deal. I’m also experienced an issue when trying to update Sportspress pro to version 2.7.16 as I get this error: Update failed: Download failed. cURL error 18: transfer closed with 9797153 bytes remaining to read. I updated other plugins and experienced no issue but I can’t get SportsPress pro to update. Any help would be much appreciated and keep up the great work with a fantastic plugin that has given no issues before this slight one.

    darkidk

    (@darkidk)

    2 years, 6 months ago

    update to WordPress 6.4.1, if you have WordPress 6.4 there is a cURL error in that version. Maybe the update can fix your problem!

    /Bjarne

    redlizardsports

    (@redlizardsports)

    2 years, 6 months ago

    I have had this exact issue for a week. I have tried disabling everything and all the recommendations. I also tried to email for help and gave them access to my site and have still not heard back, so I’m hoping they are investigating. As stated by someone else, if you refresh the page it works, however, if you don’t have admin permissions then the page can’t be seen at all. So it seems like an issue with permissions. This plugin is a major part of my site that just launched so I’m looking like a fool and can’t get paid until this is working.

    redlizardsports

    (@redlizardsports)

    2 years, 6 months ago

    @darkidk I am using 6.4.1 and it still does not work

    billhillwicklow

    (@billhillwicklow)

    2 years, 6 months ago

    I am using 6.4.1 too. There seems to be a common issue if three of us are experiencing the same issue. I haven’t raised a ticket as yet and have found the help to have been excellent in the past so would expect it to be sorted swiftly so fingers crossed.

    Plugin Contributor Savvas

    (@savvasha)

    2 years, 6 months ago

    Please try to deactivate and clear your cache and check if the issue is still there.

    billhillwicklow

    (@billhillwicklow)

    2 years, 6 months ago

    Cleared the cache and still the same issue. When you open an event there’s no data but when you refresh the page the data then appears.

    Plugin Contributor Savvas

    (@savvasha)

    2 years, 6 months ago

    Please try to clear both your server and your browser cache.

    @rochesterj any clue on this?

    Roch

    (@rochesterj)

    2 years, 6 months ago

    Hi guys!

    I’ve seen some similar reports, but I’m still investigating them.

    At the moment this seems to be a theme-related issue though. Did you all try using a default theme?

    @redlizardsports I didn’t find any email from redlizardsports or similar, what email address did you use?

    BTW, even though the issue is the same, it’s always better to open a new topic to discuss your issues, otherwise it can get confusing.

    Thanks!

    Roch

    (@rochesterj)

    2 years, 6 months ago

    Hi guys

    I’m still unable to reproduce this on my test sites (latest WP and SportsPress / SportsPress Pro version).

    But I saw someone with a similar issue using Rookie, so it could be a plugin conflict.

    If you have a live site, the best thing to do is to just roll back to the previous WP version. You can do it using a plugin like this one (run a full backup first):

    https://ww.wp.xz.cn/plugins/core-rollback/

    If you have a test site, then you can try the following:

    1. Disable all plugins but SportsPress
    2. Enable a default theme such as Rookie or Twenty Twenty
    3. Deactivate and activate SportsPress (sometimes this “reset” works to reconfigure the user roles/capabilities)
    4. Go to wp-admin > settings > permalinks and hit save (refreshing the permalinks could fix this issue).

    Thanks!

    redlizardsports

    (@redlizardsports)

    2 years, 6 months ago

    @rochesterj I got a response from you on Nov 8th asking for access to my site which I set up and sent over. I’ve replied with updates a few times. It came from [email protected]. The website is http://www.bergencatholichockey.com

    Roch

    (@rochesterj)

    2 years, 6 months ago

    Thanks, Justin

    I was able to find your email and I’m replying to it now.

    Feel free to edit your message removing your email to avoid spam.

    Cheers!

    rafaliv

    (@rafaliv)

    2 years, 5 months ago

    The same issue. Displaying all elements of the match requires a page refresh each time. The first time the link is clicked, a blank page is displayed (possibly parts of the page not generated by sportpress are visible) and only a refresh of the page generates all elements such as score box, results box or teams block. This issue started with the latest sportpress upgrade. The solution is rookie? Forgive me, but this is not a cool visual theme

    Plugin Contributor Savvas

    (@savvasha)

    2 years, 5 months ago

    Hi @rafaliv,

    Please open a new topic please.

    Thanks,
    Savvas

Viewing 15 replies - 1 through 15 (of 19 total)
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The topic ‘Problems with event pages’ is closed to new replies.

  • 19 replies
  • 7 participants
  • Last reply from: Savvas
  • Last activity: 2 years ago
  • Status: resolved