Problems with free shipping settings

  • Resolved conradoton

    (@conradoton)


    2 years, 4 months ago

    I am using the plugin, and it works perfectly. But when I configure free shipping for the cart above $150, it does not activate.
Here I leave the data that the plugin gives me in debug mode:
Method settings:
Enabled: yes
Method Title: Delivery
Method Description:
Tax status: Taxable
Costs includes tax: no
Free Shipping:
Free Shipping Label: Free
'Left to free shipping' notice: no
Rules Calculation: Sum
Cart Calculation: Package value
Visibility (Show only for logged in users): no
Default: no
Debug mode: yes
Integration: none

Contents value: 184.98 USD
Contents weight: 7.4 lbs
Origin: 2833 Bird Ave, Miami 33133, US
Destination: 825 Delbon Ave, Turlock 95382, US

Rule 1:
Condition: Distance; min: 0; max: 16.1; input data: 4743.898; matched: no

Used and displayed in the cart/checkout: no
    • This topic was modified 2 years, 4 months ago by conradoton.

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support tograczyk

    (@tograczyk)

    2 years, 4 months ago

    Hi @conradoton,

    This forum is about the free UPS Live Rates plugin, and based on your message, I assume you are using our premium plugin – Distance Based Shipping Rates.

    Based on the Debug mode information you sent, the method rules specify that shipping is available up to 16.1 miles, and the distance between addresses is 4743.898 miles. Make sure the rules are met for free shipping to be available.

    Due to the rules of this forum, we cannot discuss the features of our paid solutions here. Send us a question via the contact form at https://octolize.com/support/, and we will be happy to answer in detail.

    Best regards,
    Tomek

    Thread Starter conradoton

    (@conradoton)

    2 years, 4 months ago

    Hello, the problem is with the UPS Live Rates plugin. When I put free shipping after 150 dollars, free shipping is not activated.

    Image of the plugin configuration: https://ibb.co/SvWBd8P

    Best regards,
    Tomek

    • This reply was modified 2 years, 4 months ago by conradoton.
    Plugin Support tograczyk

    (@tograczyk)

    2 years, 4 months ago

    Hi @conradoton,

    Sorry, my mistake, I was confused by the debug mode message. Could you please send a screenshot of the shipping zone settings?

    Best regards,
    Tomek

    Thread Starter conradoton

    (@conradoton)

    2 years, 4 months ago

    Hello Tomek,

    Here you have the image https://ibb.co/b7WgHy5

    Best regards,

    Plugin Support tograczyk

    (@tograczyk)

    2 years, 4 months ago

    Thank you for the screenshot.

    Verifying this in your store, it looks like free shipping over $150.00 works fine, but for some reason an $8.00 fee is added to it. Are you observing this as well?

    Do you use additional solutions that can add an extra charge to your shipping rate?

    Best regards,
    Tomek

    Thread Starter conradoton

    (@conradoton)

    2 years, 4 months ago

    Hello Tomek,

    You’re right, it’s our fault. I apologize for the inconvenience.

    Best regards

    Plugin Support tograczyk

    (@tograczyk)

    2 years, 3 months ago

    No problem, thank you for the confirmation.

    Best regards,
    Tomek

Viewing 7 replies - 1 through 7 (of 7 total)

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