Problems with images displaing

  • Resolved elysa1988

    (@elysa1988)


    4 months, 3 weeks ago

    Hello,

    After the last update of the Jetpack plugin I’m having problems with the images on my blog in the tiled gallery. They simply don’t display.

    I have tried to deactivate all the plugins, but nothing changed. I have tried to deactivate the Site Accelerator, but nothing changed. I’ve asked to my provider to check but they didn’t find any server issues.

    I don’t know what else do. Can you please check and solve this big problem?

    Thank you,
    Elisa

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Chatoxz (a11n)

    (@chatoxz)

    4 months, 3 weeks ago

    Hello there, Sebastian here. I hope you are doing well.

    Thank you for reaching out and sharing your concern with us.

    I reviewed the issue and was able to see an image failing to load correctly here: https://www.unviaggioinfiniteemozioni.it/cosa-vedere-a-rovaniemi/

    I have forwarded your issue to our development team for further investigation. While I cannot provide a specific timeline for resolution, we will reach out with an update as soon as we can.

    In the meantime can you share if this happened on any other images outside Tile galleries?

    Thanks for your patience while we work on this.

    [Internal reference: HOG-470]

    Thread Starter elysa1988

    (@elysa1988)

    4 months, 3 weeks ago

    Hello,

    I can see from the link you’ve attached that in the article lot of images are not displayed.

    Yes, it happens also with images not in the tiled gallery.

    I will wait some news from you.
    Thank you,
    Elisa

    Plugin Support Chatoxz (a11n)

    (@chatoxz)

    4 months, 3 weeks ago

    Hi there,

    Yes, I checked again, and there are several images not loading. That should be helpful in case we need more examples to gather more information on why this is failing.

    Thanks for letting us know about the images not appearing correctly outside of the Tile galleries too. I have let our devs know about this.

    We’ll keep an eye on the issue, to share any update from our developers.

    Cheers.

    Plugin Support lastsplash (a11n)

    (@lastsplash)

    4 months, 2 weeks ago

    Hi @elysa1988 –

    Since we’re working with you on this issue over email (internal reference 10722189-zen), I’m going to mark this thread as resolved, and we’ll handle the conversation there.

Viewing 4 replies - 1 through 4 (of 4 total)

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