Problems with resetting password

  • Resolved ebenezer36

    (@ebenezer36)


    9 months, 2 weeks ago

    I am a very inexperienced user and so please bear that in mind.

    Hostinger has informed me that it removed 1 malicious item from our website and advised me, amongst other things, to apply all WP updates and change WP password.

    I logged into WP admin and updated everything available. I also tried to update the admin password from that screen It was not clear that the change had gone through, but apparently it did. Rather foolishly, I failed to note the automatically generated new password, thinking my Google password saver would collect any change – it didn’t.

    I cannot now log into WP admin. The Google saver holds only the old password. I have tried the ‘lost password’ routine but the screen tells me that it cannot send an email to the admin email address. It offers possible reasons without saying why in this case.

    Although my operating system is Linux Mint, I am not experienced enough to follow the various back-door methods of changing the password. What else can I do?

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Manuel Camargo

    (@sirlouen)

    9 months, 2 weeks ago

    The easier way which is not totally easy but can be affordable, is by going into your web server database. Then look for a table called wp_users and search for your admin username. There you will find a field called password with a long sequence of letters.

    Look on Google for a MD5 hash generator, and put there your new password in plain text. It will generate a new sequence of letters. Put that sequence into the database password field and save it.

    Then try to login again with the new password. I recommend you that after this modify your password again, from the admin panel.

    Moderator Support Moderator

    (@moderator)

    9 months, 2 weeks ago

    Please see https://ww.wp.xz.cn/documentation/article/reset-your-password/ for assistance changing your password.

    Thread Starter ebenezer36

    (@ebenezer36)

    9 months, 2 weeks ago

    Thank you for your suggestions. I used an approach like @sirlouen and found that I could access the WP admin page through the web host. There I was able to get into my profile, change the password, copy it and then paste it into the WP login screen. It worked when I went in directly from that screen!

Viewing 3 replies - 1 through 3 (of 3 total)

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