Problems with the unit selector

  • Resolved pozoalcon

    (@pozoalcon)


    2 months, 2 weeks ago

    Hi.

    There’s a problem with the unit selection for the selected product, as well as with the unit increments. As you can see in this video, https://petitsanimals.com/video.mp4, a product with 8 units is selected, and the unit increments are also 8. But when I click the plus sign, instead of adding 8 units, it adds 1 unit at a time. And then, if I select the product option with four, five, or two units, it still shows 8 units in the unit selector. This URL is for the page shown in the video: https://petitsanimals.com/producto/advance-cat-adult-sterilized-sensitive-salmon-1-5kg-3kg-10kg/. This happens with any product, though.

    We don’t know what could have happened because we haven’t touched any of the plugin settings in a long time. The plugin is updated to version 5.2.3, and all the other plugins we use are also up to date.

    Thank you.

Viewing 11 replies - 1 through 11 (of 11 total)
  • Plugin Support Abd Hindi

    (@abdhindi97)

    2 months, 2 weeks ago

    Hi,

    Thank you for your message

    Please configure the quantity settings as follows:1. Set the main quantity values

    Make sure these values match:

    • Minimum quantity: 8
    • Default quantity: 8
    • Step quantity: 8

    This will allow quantities like 8, 16, 24, 32.2. Variation behavior

    Go to:
    WooCommerce → Settings → Product Quantity → General

    Set:

    • On variation change = Reset to default quantity
      or
    • On variation change = Reset to min quantity

    3. Different step for each variation (optional)

    If you want each variation to have its own step:

    1. Go to
      WooCommerce → Settings → Product Quantity → Quantity Step
    2. Enable Per product
    3. Edit the product

    You will then see a Product Quantity box on the product edit page where you can set Min / Default / Step for each variation individually.

    For reference, we’ve included screenshots of the correct configuration here:
    https://postimg.cc/gallery/3T0zrFn

    Please follow these steps and let us know if you need any further help.

    Regards

    Thread Starter pozoalcon

    (@pozoalcon)

    2 months, 2 weeks ago

    First of all, thank you very much for your attention and response.

    • The plugin’s general configuration was set up a couple of years ago; we haven’t changed anything since then, and it has always worked perfectly.
    • The general configuration you mentioned is for the example product I gave you, which specifies 8 units, but that’s not sufficient because the problem occurs with all our products, and each product has a different number of units and variations.
    • Similarly, each product has its own quantity and increment settings, which we also haven’t changed since the products were created.

    That’s why we’re concerned about this problem; it seems something isn’t working correctly, and we don’t know why. If you’d like, we can give you access to the administration panel so you can check it yourselves.

    Plugin Support Taha

    (@tahaamin)

    2 months, 2 weeks ago

    Hello @pozoalcon,

    We sincerely apologize for the delayed response and for any inconvenience this may have caused.

    You are correct, we have identified an issue with the latest release, and our developer is currently working on it. We will fix it as soon as possible.

    Thank you for your patience.

    Thread Starter pozoalcon

    (@pozoalcon)

    2 months, 1 week ago

    Ok, We’ll wait for the new version of the plugin. Thank you very much.

    Plugin Contributor Pablo Pacheco

    (@karzin)

    2 months, 1 week ago

    Hi,

    I believe we’ve been able to fix the issue. Please update the plugin to version 5.2.4 and let us know if it helps.

    Thread Starter pozoalcon

    (@pozoalcon)

    2 months, 1 week ago

    Hi.

    It’s working now. We’ll check it more thoroughly tomorrow, but it seems to be okay.

    Thank you very much.

    Plugin Support Taha

    (@tahaamin)

    2 months, 1 week ago

    Hello @pozoalcon,

    Thank you for confirming, If you’re enjoying the plugin so far, we’d be grateful if you could help us with a review, you can do it here.

    Best regards,

    Thread Starter pozoalcon

    (@pozoalcon)

    2 months, 1 week ago

    Yes, of course, but from what I see I already wrote a review titled “The best plugin for product quantity”, so I don’t think I can add any more, right?

    Thank you very much for your work.

    Plugin Support Taha

    (@tahaamin)

    2 months, 1 week ago

    Thanks for your kind words, I really appreciate it!

    Here’s another link where you can leave a review if you’d like: https://www.trustpilot.com/evaluate/wpfactory.com

    I truly appreciate your support!

    Thread Starter pozoalcon

    (@pozoalcon)

    2 months, 1 week ago

    Ok, review submitted 🙂

    Plugin Support Taha

    (@tahaamin)

    2 months, 1 week ago

    Thanks a lot 🌹😊

Viewing 11 replies - 1 through 11 (of 11 total)

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