Problems with woocommerce cart

  • Resolved thecottonshoppe

    (@thecottonshoppe)


    2 years, 2 months ago

    I’ve been experiencing issues with Woocommerce all day. These are the issues:

    1. Customers have feedback they see a frozen screen when going to cart to make payment (cannot use google pay and other payment gateways)
    2. Cannot change quantity of product on product page (only works when it’s added to cart, and quantity changed on cart page)
    3. I also cannot add or edit products in woocommerce (wp-admin). Error received is HTTP ERROR 500
    4. On mobile site, when we click on menu, it’s unresponsive

    I had earlier upgraded from php 7.4 to 8.1. I thought this could be the issue, so I downgraded it back to 7.4. However the issues above still persist.

    Someone pls help! I don’t know how many sales I lost today due to customers not being able to make payment 🙁

Viewing 2 replies - 1 through 2 (of 2 total)
  • Juan G. (woo-hc)

    (@judagutor)

    2 years, 2 months ago

    Hi @thecottonshoppe!

    I’m sorry you are experiencing these issues; we are here to help you find a solution.

    As a first step, kindly share your site’s URL so we can check and make tests.

    Also, to further check, kindly provide us:

    • Your System Status: you can find it via WooCommerce > Status. Select ‘Get system report’ and then ‘Copy for support’. Once you do this, paste your response here.
    •  Error Log: Share a copy of any WooCommerce fatal error log found under WooCommerce > Status > Logs (if available).

    Could you please take a picture of the error you get when adding/editing a product? You can use an online service like imgbb.com to share the screenshot.

    Thanks.

    We are looking forward to your response!

    anastas10s

    (@anastas10s)

    2 years, 1 month ago

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.

Viewing 2 replies - 1 through 2 (of 2 total)

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