Proceed to paypal

jamieson112
(@jamieson112)

8 years, 2 months ago

Hello.

On checkout of my store. I can’t proceed to payment or click proceed to PayPal button, it’s all greyed out and unclickable.

I have deactivated all extra plugins.
I have tried different payment gateways.

When you checkout and fill out the checkout information the procced to paypal button and section goes grey.

Do I need to have ssl certificates for this section to not be grey?

The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)

mjassen (mjjojo)
(@mjjojo)

8 years, 2 months ago

Hi @jamieson112

Checking this out. Is it like in this screenshot linked here?

Looking around I couldn’t immediately find a solution.

From the click-through that I did, It was grayed out from the time I got to the checkout page, and even after entering info (name, address, etc) it didn’t appear un-greyed.

Some questions:
What paypal payment functionality is this? Is it the native WooCommerce PayPal payment functionality? Vs. a 3rd party plugin?
If you add at least one more option to pay, like COD, then does that other option work?
If you use a different theme (like the default Twenty Seventeen theme), then what is the result? (the idea being to temporarily see theme conflict possibility can be eliminated)

Ganesh Veer
(@dnyanraja)

8 years, 2 months ago

It looks like your wp theme is blocking that section for you.
Somewhere in the theme options you should have option to disable or enable the payment checkout.
Look through the theme options, woocommerce settings you may find the issue,
If not look for some javascript code inside the header.php & footer.php which is applying some css with “blockUI” this class.
Comment that code and it will resolve your issue.

Thread Starter jamieson112
(@jamieson112)

8 years, 2 months ago

I changed the theme. Didn’t seem to fix it. I also added cash as another form of payment still greyed out.

Look through the theme options, woocommerce settings you may find the issue,
If not look for some javascript code inside the header.php & footer.php which is applying some css with “blockUI” this class.
Comment that code and it will resolve your issue.”

Do I look at that on the WordPress theme or inside the public HTML folder?
mjassen (mjjojo)
(@mjjojo)

8 years, 2 months ago
@jamieson112

Here’s the way it looks now — the changes that were made are apparent — however I agree they still look greyed out.

But now it seems there’s also a spinning icon on top of the greyed out area?!…

link/screenshot:

Additionally, now the button reads “Place order”
(whereas before it read “PROCEED TO PAYPAL”)

*sigh* I guess this although it is different, it isn’t progress.

Will you write us back to let us know how you go?
- This reply was modified 8 years, 2 months ago by mjassen (mjjojo). Reason: swap screenshot to show "Place order" button
mjassen (mjjojo)
(@mjjojo)

8 years, 2 months ago

Hi,

Could js errors on the site/page be related?

Not quite sure what each one means, however I did notice on another similarly configured site that didn’t have the greyed-out symptom, it also didn’t have any of these js errors showing!

Screenshot/link:

Thread Starter jamieson112
(@jamieson112)

8 years, 2 months ago

Anyone know how to fix that error?