Processing issue

Hi,

I’m using your Lite plugin, with this shortcode:
[stripe name=”Consulting Services” description=”#0000 – 50% Initial Booking Fee” amount=”500″]

I use theme Avada on my website.

I did a test payment which came through on the Stripe test dashboard. I then switched back to Live.

My client says they submitted with an AMEX card but when they checked no funds were taken.

I did not receive any email that the tests were through, or that the client attempted a payment.

I’m hesitant to ask my client to try again without knowing exactly why this happenned.

Any idea why this may be happening?

Thank you for your help