Processing order marked as abandoned
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Hi,
An order is marked as abandoned by the plugin even though the order status in WooCommerce is processing or completed, so it should be recovered. This does not happen for all the orders, we have a few which have been correctly recovered.
In Settings, I have already checked “Exclude email sending for Processing and Completed”. It is also important to note that the products in the abandoned order and the processing order are the same.
How can I make it always work correctly?
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Hello @iuliarotaru,
Is this issue happening when users are using any specific payment gateway?
Looking forward to hearing from you.
Hi @bhshravankumar,
We are using Reepay (https://reepay.com/) right now. We haven’t really switched to another payment gateway to see if the issue is there…we would like to keep this payment gateway.
Could this be the issue?
Hello @iuliarotaru,
Please share your system report information, you can generate your system report from WooCommerce > Status > System Status > Get System Report.
Looking forward to hearing from you.
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The core version is 4.1.0 pureleaf_master_theme/woocommerce/emails/admin-failed-order.php pureleaf_master_theme/woocommerce/emails/admin-new-order.php pureleaf_master_theme/woocommerce/emails/customer-completed-order.php pureleaf_master_theme/woocommerce/emails/customer-invoice.php pureleaf_master_theme/woocommerce/emails/customer-new-account.php version 3.7.0 is out of date. The core version is 6.0.0 pureleaf_master_theme/woocommerce/emails/customer-note.php pureleaf_master_theme/woocommerce/emails/customer-on-hold-order.php pureleaf_master_theme/woocommerce/emails/customer-processing-order.php pureleaf_master_theme/woocommerce/emails/customer-refunded-order.php pureleaf_master_theme/woocommerce/emails/customer-reset-password.php version 3.7.0 is out of date. The core version is 4.0.0 pureleaf_master_theme/woocommerce/emails/email-addresses.php version 3.5.4 is out of date. The core version is 5.6.0 pureleaf_master_theme/woocommerce/emails/email-customer-details.php pureleaf_master_theme/woocommerce/emails/email-downloads.php pureleaf_master_theme/woocommerce/emails/email-footer.php pureleaf_master_theme/woocommerce/emails/email-header.php version 2.4.0 is out of date. The core version is 4.0.0 pureleaf_master_theme/woocommerce/emails/email-order-details.php pureleaf_master_theme/woocommerce/emails/email-order-items.php pureleaf_master_theme/woocommerce/emails/email-styles.php version 3.3.0 is out of date. The core version is 4.0.0 pureleaf_master_theme/woocommerce/emails/plain/admin-cancelled-order.php version 3.7.0 is out of date. The core version is 4.1.0 pureleaf_master_theme/woocommerce/emails/plain/admin-failed-order.php pureleaf_master_theme/woocommerce/emails/plain/admin-new-order.php pureleaf_master_theme/woocommerce/emails/plain/customer-completed-order.php pureleaf_master_theme/woocommerce/emails/plain/customer-invoice.php pureleaf_master_theme/woocommerce/emails/plain/customer-new-account.php version 3.7.0 is out of date. The core version is 6.0.0 pureleaf_master_theme/woocommerce/emails/plain/customer-note.php pureleaf_master_theme/woocommerce/emails/plain/customer-on-hold-order.php pureleaf_master_theme/woocommerce/emails/plain/customer-processing-order.php pureleaf_master_theme/woocommerce/emails/plain/customer-refunded-order.php pureleaf_master_theme/woocommerce/emails/plain/customer-reset-password.php pureleaf_master_theme/woocommerce/emails/plain/email-addresses.php version 3.4.0 is out of date. The core version is 5.6.0 pureleaf_master_theme/woocommerce/emails/plain/email-customer-details.php pureleaf_master_theme/woocommerce/emails/plain/email-downloads.php pureleaf_master_theme/woocommerce/emails/plain/email-order-details.php pureleaf_master_theme/woocommerce/emails/plain/email-order-items.php version 3.7.0 is out of date. The core version is 5.2.0 pureleaf_master_theme/woocommerce/global/breadcrumb.php pureleaf_master_theme/woocommerce/global/form-login.php pureleaf_master_theme/woocommerce/global/quantity-input.php version 3.6.0 is out of date. The core version is 4.0.0 pureleaf_master_theme/woocommerce/global/sidebar.php pureleaf_master_theme/woocommerce/global/wrapper-end.php pureleaf_master_theme/woocommerce/global/wrapper-start.php pureleaf_master_theme/woocommerce/loop/add-to-cart.php pureleaf_master_theme/woocommerce/loop/loop-end.php pureleaf_master_theme/woocommerce/loop/loop-start.php pureleaf_master_theme/woocommerce/loop/no-products-found.php pureleaf_master_theme/woocommerce/loop/orderby.php pureleaf_master_theme/woocommerce/loop/pagination.php pureleaf_master_theme/woocommerce/loop/price.php pureleaf_master_theme/woocommerce/loop/rating.php pureleaf_master_theme/woocommerce/loop/result-count.php pureleaf_master_theme/woocommerce/loop/sale-flash.php pureleaf_master_theme/woocommerce/myaccount/dashboard.php version 2.6.0 is out of date. The core version is 4.4.0 pureleaf_master_theme/woocommerce/myaccount/downloads.php pureleaf_master_theme/woocommerce/myaccount/form-add-payment-method.php version 3.4.0 is out of date. The core version is 4.3.0 pureleaf_master_theme/woocommerce/myaccount/form-edit-account.php pureleaf_master_theme/woocommerce/myaccount/form-edit-address.php pureleaf_master_theme/woocommerce/myaccount/form-login.php version 3.6.0 is out of date. The core version is 4.1.0 pureleaf_master_theme/woocommerce/myaccount/form-lost-password.php pureleaf_master_theme/woocommerce/myaccount/form-reset-password.php pureleaf_master_theme/woocommerce/myaccount/lost-password-confirmation.php version 3.5.2 is out of date. The core version is 3.9.0 pureleaf_master_theme/woocommerce/myaccount/my-account.php pureleaf_master_theme/woocommerce/myaccount/my-address.php pureleaf_master_theme/woocommerce/myaccount/my-downloads.php pureleaf_master_theme/woocommerce/myaccount/my-orders.php pureleaf_master_theme/woocommerce/myaccount/navigation.php pureleaf_master_theme/woocommerce/myaccount/orders.php pureleaf_master_theme/woocommerce/myaccount/payment-methods.php pureleaf_master_theme/woocommerce/myaccount/view-order.php pureleaf_master_theme/woocommerce/notices/error.php version 3.5.0 is out of date. The core version is 3.9.0 pureleaf_master_theme/woocommerce/notices/notice.php version 3.5.0 is out of date. The core version is 3.9.0 pureleaf_master_theme/woocommerce/notices/success.php version 3.5.0 is out of date. The core version is 3.9.0 pureleaf_master_theme/woocommerce/order/form-tracking.php pureleaf_master_theme/woocommerce/order/order-again.php pureleaf_master_theme/woocommerce/order/order-details-customer.php version 3.4.4 is out of date. The core version is 5.6.0 pureleaf_master_theme/woocommerce/order/order-details-item.php version 3.7.0 is out of date. The core version is 5.2.0 pureleaf_master_theme/woocommerce/order/order-details.php version 3.7.0 is out of date. The core version is 4.6.0 pureleaf_master_theme/woocommerce/order/order-downloads.php pureleaf_master_theme/woocommerce/order/tracking.php pureleaf_master_theme/woocommerce/product-searchform.php pureleaf_master_theme/woocommerce/single-product/add-to-cart/external.php pureleaf_master_theme/woocommerce/single-product/add-to-cart/grouped.php version 3.4.0 is out of date. The core version is 4.8.0 pureleaf_master_theme/woocommerce/single-product/add-to-cart/simple.php pureleaf_master_theme/woocommerce/single-product/add-to-cart/variable.php version 3.5.5 is out of date. The core version is 6.1.0 pureleaf_master_theme/woocommerce/single-product/add-to-cart/variation-add-to-cart-button.php pureleaf_master_theme/woocommerce/single-product/add-to-cart/variation.php pureleaf_master_theme/woocommerce/single-product/meta.php pureleaf_master_theme/woocommerce/single-product/photoswipe.php pureleaf_master_theme/woocommerce/single-product/price.php pureleaf_master_theme/woocommerce/single-product/product-attributes.php pureleaf_master_theme/woocommerce/single-product/product-image.php pureleaf_master_theme/woocommerce/single-product/product-thumbnails.php pureleaf_master_theme/woocommerce/single-product/rating.php pureleaf_master_theme/woocommerce/single-product/related.php version 3.0.0 is out of date. The core version is 3.9.0 pureleaf_master_theme/woocommerce/single-product/review-meta.php pureleaf_master_theme/woocommerce/single-product/review-rating.php pureleaf_master_theme/woocommerce/single-product/review.php pureleaf_master_theme/woocommerce/single-product/sale-flash.php pureleaf_master_theme/woocommerce/single-product/share.php pureleaf_master_theme/woocommerce/single-product/short-description.php pureleaf_master_theme/woocommerce/single-product/stock.php pureleaf_master_theme/woocommerce/single-product/tabs/additional-information.php pureleaf_master_theme/woocommerce/single-product/tabs/description.php pureleaf_master_theme/woocommerce/single-product/tabs/tabs.php version 2.4.0 is out of date. The core version is 3.8.0 pureleaf_master_theme/woocommerce/single-product/title.php pureleaf_master_theme/woocommerce/single-product/up-sells.php pureleaf_master_theme/woocommerce/single-product-reviews.php version 3.6.0 is out of date. The core version is 4.3.0 pureleaf_master_theme/woocommerce/single-product.php pureleaf_master_theme/woocommerce/content-product_cat.php version 2.6.1 is out of date. The core version is 4.7.0 pureleaf_master_theme/woocommerce/taxonomy-product_cat.php version 1.6.4 is out of date. The core version is 4.7.0 pureleaf_master_theme/woocommerce/taxonomy-product_tag.php version 1.6.4 is out of date. The core version is 4.7.0 Outdated Templates: ❌</img> Learn how to update ### Action Scheduler ### Complete: 29,333 Oldest: 2022-11-28 10:36:14 +0100 Newest: 2022-12-27 10:24:49 +0100 Failed: 66 Oldest: 2020-04-03 21:33:10 +0200 Newest: 2022-05-30 12:35:44 +0200 Pending: 5 Oldest: 2022-12-27 10:25:49 +0100 Newest: 2023-01-02 15:00:01 +0100 ### Status report information ### Generated at: 2022-12-27 10:24:54 +01:00Hi,
Do you have any update for me regarding this issue?
Hi @iuliarotaru,
Sorry for the delayed response.
We checked with our developers and here are their suggestions:
a. Update WooCommerce to the latest version.
b. Try isolating the issue by deactivating all third-party plugins. If the issue solved, activate the plugins one-by-one to locate the conflict.
If that didn’t work, please share your checkout URL so our developers can take a closer look.
Hope this helps.
Let us know how it goes.
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