• Resolved iuliarotaru

    (@iuliarotaru)


    Hi,

    An order is marked as abandoned by the plugin even though the order status in WooCommerce is processing or completed, so it should be recovered. This does not happen for all the orders, we have a few which have been correctly recovered.

    In Settings, I have already checked “Exclude email sending for Processing and Completed”. It is also important to note that the products in the abandoned order and the processing order are the same.

    How can I make it always work correctly?

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support Sravan Bhaskaravajjula

    (@bhshravankumar)

    Hello @iuliarotaru,

    Is this issue happening when users are using any specific payment gateway?

    Looking forward to hearing from you.

    Thread Starter iuliarotaru

    (@iuliarotaru)

    Hi @bhshravankumar,

    We are using Reepay (https://reepay.com/) right now. We haven’t really switched to another payment gateway to see if the issue is there…we would like to keep this payment gateway.

    Could this be the issue?

    Plugin Support Sravan Bhaskaravajjula

    (@bhshravankumar)

    Hello @iuliarotaru,

    Please share your system report information, you can generate your system report from WooCommerce > Status > System Status > Get System Report.

    Looking forward to hearing from you.

    Thread Starter iuliarotaru

    (@iuliarotaru)

    Hi,
    
    Here it is:
    
    
    
    ### WordPress Environment ###
    
    WordPress address (URL): https://pureleaf.dk
    Site address (URL): https://pureleaf.dk
    WC Version: 6.3.1
    REST API Version: ✔</img> 6.3.1
    WC Blocks Version: ✔</img> 6.9.0
    Action Scheduler Version: ✔</img> 3.4.0
    WC Admin Version: ✔</img> 3.2.1
    Log Directory Writable: ✔</img>
    WP Version: ❌</img> 5.8.2 - There is a newer version of WordPress available (6.1.1)
    WP Multisite: –
    WP Memory Limit: 512 MB
    WP Debug Mode: ✔</img>
    WP Cron: ✔</img>
    Language: en_US
    External object cache: ✔</img>
    ### Server Environment ###
    Server Info: LiteSpeed
    PHP Version: 7.4.33
    PHP Post Max Size: 205 MB
    PHP Time Limit: 300
    PHP Max Input Vars: 15000
    cURL Version: 7.86.0
    OpenSSL/1.1.1s
    
    SUHOSIN Installed: –
    MySQL Version: 5.5.5-10.3.37-MariaDB
    Max Upload Size: 200 MB
    Default Timezone is UTC: ✔</img>
    fsockopen/cURL: ✔</img>
    SoapClient: ✔</img>
    DOMDocument: ✔</img>
    GZip: ✔</img>
    Multibyte String: ✔</img>
    Remote Post: ✔</img>
    Remote Get: ✔</img>
    
    ### Database ###
    
    WC Database Version: 6.3.1
    WC Database Prefix: wpbo_
    Total Database Size: 706.45MB
    Database Data Size: 492.49MB
    Database Index Size: 213.96MB
    wpbo_woocommerce_sessions: Data: 1.02MB + Index: 0.02MB + Engine InnoDB
    wpbo_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpbo_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpbo_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wpbo_woocommerce_order_items: Data: 0.42MB + Index: 0.17MB + Engine InnoDB
    wpbo_woocommerce_order_itemmeta: Data: 4.52MB + Index: 4.98MB + Engine InnoDB
    wpbo_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wpbo_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpbo_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpbo_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpbo_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpbo_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpbo_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpbo_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpbo_acfw_store_credits: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpbo_acfw_virtual_coupons: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpbo_actionscheduler_actions: Data: 16.03MB + Index: 13.13MB + Engine InnoDB
    wpbo_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpbo_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpbo_actionscheduler_logs: Data: 8.03MB + Index: 7.03MB + Engine InnoDB
    wpbo_amwscp_amazon_accounts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpbo_amwscp_amazon_feeds: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpbo_amwscp_amazon_templates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpbo_amwscp_feeds: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpbo_amwscp_feed_product_record: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpbo_amwscp_orders: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpbo_amwscp_template_values: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpbo_berocket_termmeta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpbo_cartflows_ca_cart_abandonment: Data: 0.06MB + Index: 0.02MB + Engine InnoDB
    wpbo_cartflows_ca_email_history: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpbo_cartflows_ca_email_templates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpbo_cartflows_ca_email_templates_meta: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpbo_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpbo_comments: Data: 1.52MB + Index: 0.80MB + Engine InnoDB
    wpbo_email_log: Data: 17.52MB + Index: 0.00MB + Engine InnoDB
    wpbo_ewwwio_images: Data: 0.22MB + Index: 0.20MB + Engine InnoDB
    wpbo_ewwwio_queue: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpbo_icl_cms_nav_cache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpbo_icl_content_status: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpbo_icl_core_status: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpbo_icl_flags: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpbo_icl_languages: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpbo_icl_languages_translations: Data: 0.20MB + Index: 0.13MB + Engine InnoDB
    wpbo_icl_locale_map: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpbo_icl_message_status: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpbo_icl_mo_files_domains: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
    wpbo_icl_node: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpbo_icl_reminders: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpbo_icl_strings: Data: 7.52MB + Index: 15.09MB + Engine InnoDB
    wpbo_icl_string_packages: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpbo_icl_string_pages: Data: 64.59MB + Index: 93.25MB + Engine InnoDB
    wpbo_icl_string_positions: Data: 1.52MB + Index: 0.17MB + Engine InnoDB
    wpbo_icl_string_status: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpbo_icl_string_translations: Data: 10.52MB + Index: 6.00MB + Engine InnoDB
    wpbo_icl_string_urls: Data: 0.08MB + Index: 0.06MB + Engine InnoDB
    wpbo_icl_translate: Data: 14.50MB + Index: 1.52MB + Engine InnoDB
    wpbo_icl_translate_job: Data: 0.11MB + Index: 0.05MB + Engine InnoDB
    wpbo_icl_translations: Data: 1.52MB + Index: 1.48MB + Engine InnoDB
    wpbo_icl_translation_batches: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpbo_icl_translation_downloads: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpbo_icl_translation_status: Data: 13.09MB + Index: 0.13MB + Engine InnoDB
    wpbo_itsec_dashboard_events: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpbo_itsec_distributed_storage: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpbo_itsec_fingerprints: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpbo_itsec_geolocation_cache: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpbo_itsec_lockouts: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
    wpbo_itsec_logs: Data: 3.02MB + Index: 0.39MB + Engine InnoDB
    wpbo_itsec_opaque_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpbo_itsec_temp: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wpbo_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpbo_litespeed_img_optm: Data: 3.52MB + Index: 4.02MB + Engine InnoDB
    wpbo_litespeed_img_optming: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wpbo_litespeed_url: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpbo_litespeed_url_file: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wpbo_mailchimp_carts: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
    wpbo_mailchimp_jobs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpbo_nextend2_image_storage: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpbo_nextend2_section_storage: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wpbo_nextend2_smartslider3_generators: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpbo_nextend2_smartslider3_sliders: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
    wpbo_nextend2_smartslider3_sliders_xref: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpbo_nextend2_smartslider3_slides: Data: 0.09MB + Index: 0.11MB + Engine InnoDB
    wpbo_options: Data: 28.03MB + Index: 11.08MB + Engine InnoDB
    wpbo_pakkelabel_shipping_diffrentiated: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpbo_pimwick_gift_card: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpbo_pimwick_gift_card_activity: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpbo_pmxi_files: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpbo_pmxi_history: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpbo_pmxi_images: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpbo_pmxi_imports: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpbo_pmxi_posts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpbo_pmxi_templates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpbo_postmeta: Data: 233.58MB + Index: 32.98MB + Engine InnoDB
    wpbo_posts: Data: 39.50MB + Index: 4.67MB + Engine InnoDB
    wpbo_sbi_instagram_feeds_posts: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpbo_sbi_instagram_feed_locator: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpbo_sbi_instagram_posts: Data: 0.36MB + Index: 0.00MB + Engine InnoDB
    wpbo_smush_dir_images: Data: 3.52MB + Index: 1.83MB + Engine InnoDB
    wpbo_termmeta: Data: 0.16MB + Index: 0.19MB + Engine InnoDB
    wpbo_terms: Data: 0.08MB + Index: 0.09MB + Engine InnoDB
    wpbo_term_relationships: Data: 1.45MB + Index: 0.42MB + Engine InnoDB
    wpbo_term_taxonomy: Data: 0.09MB + Index: 0.11MB + Engine InnoDB
    wpbo_usermeta: Data: 2.39MB + Index: 1.97MB + Engine InnoDB
    wpbo_users: Data: 0.09MB + Index: 0.05MB + Engine InnoDB
    wpbo_wcpdf_invoice_number: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpbo_wc_admin_notes: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
    wpbo_wc_admin_note_actions: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
    wpbo_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpbo_wc_customer_lookup: Data: 0.20MB + Index: 0.20MB + Engine InnoDB
    wpbo_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpbo_wc_order_coupon_lookup: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
    wpbo_wc_order_product_lookup: Data: 0.39MB + Index: 0.42MB + Engine InnoDB
    wpbo_wc_order_stats: Data: 0.33MB + Index: 0.28MB + Engine InnoDB
    wpbo_wc_order_tax_lookup: Data: 0.19MB + Index: 0.17MB + Engine InnoDB
    wpbo_wc_product_attributes_lookup: Data: 0.25MB + Index: 0.20MB + Engine InnoDB
    wpbo_wc_product_meta_lookup: Data: 0.28MB + Index: 0.48MB + Engine InnoDB
    wpbo_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpbo_wc_reserved_stock: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
    wpbo_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpbo_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpbo_wdr_order_discounts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpbo_wdr_order_item_discounts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpbo_wdr_rules: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpbo_woobe_history: Data: 0.52MB + Index: 0.61MB + Engine InnoDB
    wpbo_woobe_history_bulk: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpbo_woocommerce_return_manager_order: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpbo_woocommerce_return_manager_product: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpbo_wpfm_backup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpbo_wpmailsmtp_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpbo_wps_hit: Data: 0.02MB + Index: 0.14MB + Engine InnoDB
    wpbo_wps_index: Data: 4.52MB + Index: 7.55MB + Engine InnoDB
    wpbo_wps_key: Data: 0.08MB + Index: 0.05MB + Engine InnoDB
    wpbo_wps_object_type: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
    wpbo_wps_query: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpbo_wps_uri: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpbo_wps_user_agent: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpbo_yith_wcan_filter_sessions: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wpbo_yith_wcwl: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
    wpbo_yith_wcwl_lists: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
    wpbo_yoast_seo_links: Data: 0.13MB + Index: 0.05MB + Engine InnoDB
    wpbo_yoast_seo_meta: Data: 4.48MB + Index: 0.00MB + Engine InnoDB
    _mig_wpmdb_alter_statements: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    
    ### Post Type Counts ###
    
    acf-field: 121
    acf-field-group: 22
    attachment: 4918
    br_product_filter: 2
    csp_rules: 5
    custom_css: 2
    customize_changeset: 2
    elementor_library: 117
    itsec-dash-card: 9
    itsec-dashboard: 1
    mc4wp-form: 1
    nav_menu_item: 19
    page: 76
    post: 4
    product: 540
    product_variation: 1595
    product-feed: 1
    revision: 4547
    shop_coupon: 151
    shop_order: 2698
    shop_order_refund: 134
    wc_eatt_files: 1
    wphb_minify_group: 1260
    wpsl_stores: 28
    yith_wcan_preset: 5
    yith_wcps_type: 1
    ywdpd_discount: 1
    
    ### Security ###
    
    Secure connection (HTTPS): ✔</img>
    Hide errors from visitors: ✔</img>
    
    ### Active Plugins (57) ###
    
    ManageWP - Worker: by GoDaddy – 4.9.15
    Query Monitor: by John Blackbourn – 3.10.1
    WPML Multilingual CMS: by OnTheGoSystems – 4.3.6
    Yoast SEO Multilingual: by OnTheGoSystems – 1.0.3
    Advanced Custom Fields PRO: by Elliot Condon – 5.9.5
    Classic Editor: by WordPress Contributors – 1.6
    Cookiebot | GDPR/CCPA Compliant Cookie Consent and Control: by Cybot A/S – 4.1.1
    Google Tag Manager for WordPress: by Thomas Geiger – 1.14.2
    Elementor Pro: by Elementor.com – 2.9.5
    Elementor: by Elementor.com – 3.0.16
    Emaerket: by emaerket – 1.1.7
    Email Log: by Sudar – 2.4.4
    Essential Addons for Elementor: by WPDeveloper – 5.0.7
    Facebook for WooCommerce: by Facebook – 2.6.7
    Smash Balloon Instagram Feed: by Smash Balloon – 2.9
    iThemes Security Pro: by iThemes – 6.1.2
    WooCommerce Load More Products: by BeRocket – 1.1.8
    Mailchimp for WooCommerce: by Mailchimp – 2.5.4
    MC4WP: Mailchimp for WordPress: by ibericode – 4.8.3
    Mailgun: by Mailgun – 1.7.7
    Make Column Clickable Elementor: by Fernando Acosta – 1.3.1
    Shipmondo til WooCommerce: by Shipmondo – 4.0.4
    PW WooCommerce Gift Cards Pro: by Pimwick
    LLC – 1.350
    
    Redis Object Cache: by Till Krüss – 2.2.2
    WooCommerce Reepay Checkout Gateway: by reepay – 1.4.7
    Role Based Pricing for WooCommerce: by Addify – 1.5.2
    Transients Manager: by WPBeginner – 2.0.3
    User Role Editor: by Vladimir Garagulya – 4.59
    User Switching: by John Blackbourn & contributors – 1.7.0
    ViaBill - WooCommerce: by ViaBill – 1.1.9
    WooCommerce Ajax Filter: by Eigil – 10.0.3
    WooCommerce Cart Abandonment Recovery: by CartFlows Inc – 1.2.21
    Preview E-mails for WooCommerce: by Digamber Pradhan – 1.6.8
    BEAR - Bulk Editor and Products Manager: by realmag777 – 2.0.7
    WooCommerce Conditional Shipping and Payments: by SomewhereWarm – 1.8.11
    WooCommerce E-Mail Attachments (by Inoplugs): by InoPlugs – 3.1.0
    WooCommerce Invoice Gateway: by NextCode.dk – 1.0.0
    WooCommerce Multilingual: by OnTheGoSystems – 4.7.7
    WooCommerce PDF Invoices & Packing Slips: by Ewout Fernhout – 2.8.3
    WooCommerce Product Add-ons: by WooCommerce – 5.0.0
    Woocommerce return manager: by Eigilak – 1.0.0
    Woocommerce Side Cart Premium: by XootiX – 3.1
    WooCommerce URL Coupons: by SkyVerge – 2.12.0
    WooCommerce Waitlist: by Neil Pie – 2.2.2
    WooCommerce: by Automattic – 6.3.1 (update to version 7.2.2 is available)
    Yoast SEO Premium: by Team Yoast – 11.7
    WP Crontrol: by John Blackbourn & crontributors – 1.15.0
    Hummingbird Pro: by WPMU DEV – 3.3.2
    Smush Pro: by WPMU DEV – 3.9.8
    WP Store Locator: by Tijmen Smit – 10.0.0
    WPFront Notification Bar: by Syam Mohan – 1.9.0.03231
    WPML String Translation: by OnTheGoSystems – 3.0.6
    WPML Translation Management: by OnTheGoSystems – 2.9.4
    WPMU DEV Dashboard: by WPMU DEV – 4.11.12
    YITH WooCommerce Ajax Product Filter Premium: by YITH – 4.4.0
    YITH WooCommerce Quick View: by YITH – 1.9.0
    YITH WooCommerce Wishlist Premium: by YITH – 3.0.18
    
    ### Inactive Plugins (11) ###
    
    All-in-One WP Migration: by ServMask – 10.0.1
    BackWPup: by Inpsyde GmbH – 3.10.0
    Eigils 10_20_35 discount: by Eigilak – 1.0.0
    LiteSpeed Cache: by LiteSpeed Technologies – 4.4.3
    Magni Image Flip for WooCommerce: by Magnigenie – 1.0
    Product Visibility by User Role for WooCommerce: by WP Wham – 1.7.3
    Smart Slider 3 Pro: by Nextend – 3.4.1.17
    UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
    DavidAnderson – 1.16.53
    
    Variation Swatcher for WooCommerce: by ThemeAlien – 1.0.10
    Woocommerce Ajax Cart Popup: by EK – 10.0
    WPC Added To Cart Notification for WooCommerce: by WPClever – 2.0.1
    
    ### Dropin Plugins (4) ###
    
    advanced-cache.php: advanced-cache.php
    db.php: Query Monitor Database Class (Drop-in)
    maintenance.php: maintenance.php
    object-cache.php: Redis Object Cache Drop-In
    
    ### Must Use Plugins (1) ###
    
    ManageWP - Worker Loader: by GoDaddy – 1.0.0
    
    ### Settings ###
    
    API Enabled: –
    Force SSL: –
    Currency: DKK (DKK)
    Currency Position: right_space
    Thousand Separator: .
    Decimal Separator: ,
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    pw gift card (pw-gift-card)
    simple (simple)
    variable (variable)
    woosb (woosb)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: –
    
    ### WC Pages ###
    
    Shop base: #7188 - /shop/
    Cart: #7 - /kurv/
    Checkout: #8 - /kasse/
    My account: #9 - /min-konto/
    Terms and conditions: #3 - /handelsbetingelser/
    
    ### Theme ###
    
    Name: Pureleaf Master Theme
    Version: 2.1.2
    Author URL: https://elementor.com/?utm_source=wp-themes&utm_campaign=author-uri&utm_medium=wp-dash
    Child Theme: ❌</img> – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
    WooCommerce Support: ✔</img>
    
    
    ### Templates ###
    
    Overrides: pureleaf_master_theme/woocommerce/archive-product.php
    pureleaf_master_theme/woocommerce/auth/footer.php
    pureleaf_master_theme/woocommerce/auth/form-grant-access.php version 2.4.0 is out of date. The core version is 4.3.0
    pureleaf_master_theme/woocommerce/auth/form-login.php
    pureleaf_master_theme/woocommerce/auth/header.php
    pureleaf_master_theme/woocommerce/cart/cart-empty.php
    pureleaf_master_theme/woocommerce/cart/cart-item-data.php
    pureleaf_master_theme/woocommerce/cart/cart-shipping.php
    pureleaf_master_theme/woocommerce/cart/cart-totals.php
    pureleaf_master_theme/woocommerce/cart/cart.php
    pureleaf_master_theme/woocommerce/cart/cross-sells.php version 3.0.0 is out of date. The core version is 4.4.0
    pureleaf_master_theme/woocommerce/cart/mini-cart.php version 4.0.0 is out of date. The core version is 5.2.0
    pureleaf_master_theme/woocommerce/cart/proceed-to-checkout-button.php
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    pureleaf_master_theme/woocommerce/taxonomy-product_cat.php version 1.6.4 is out of date. The core version is 4.7.0
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    Generated at: 2022-12-27 10:24:54 +01:00

    Thread Starter iuliarotaru

    (@iuliarotaru)

    Hi,

    Do you have any update for me regarding this issue?

    Hi @iuliarotaru,

    Sorry for the delayed response.

    We checked with our developers and here are their suggestions:

    a. Update WooCommerce to the latest version.

    b. Try isolating the issue by deactivating all third-party plugins. If the issue solved, activate the plugins one-by-one to locate the conflict.

    If that didn’t work, please share your checkout URL so our developers can take a closer look.

    Hope this helps.

    Let us know how it goes.

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