Processing Order(s) status gets changed to Failed | ww.wp.xz.cn

Resolved peterb007
(@peterb007)

8 months, 4 weeks ago

Hello,

We have a site https://laylasleep.com/ which uses Nextjs as the front-end of the site and WordPress & WooCommerce as backend of the site.

The Payment Method Amazon Pay is working fine at the front-end but it sometimes creating an issue at the back-end. Sometimes, an Amazon Pay order with order status Processing gets suddenly updated to Order Status Failed. Please see the attached screenshot url: https://prnt.sc/xilxHr2xdM5p

Here is the Url: https://laylasleep.com/woocommerce-gateway-amazon-payments-advanced.zip
of the plugin which is right now running in the site. Please have a look and let us know if there is a solution.

The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)

Plugin Support Christian
(@christian1983)

8 months, 4 weeks ago

Hey@peterb007 ,

try to check the following link conflict test on a Staging site, could be some plugin or even the Theme you are using. We need to isolate the problem first.

If you can’t find the issue, please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.

Please include a link to this forum thread, so that we can keep track of what’s already been done.

We will be able to help you further there.

Best,
Christian

Plugin Support Christian
(@christian1983)

7 months, 2 weeks ago

Hey there,

Since we haven’t heard back from the OP in a while, I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Best,
Christian

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Processing Order(s) status gets changed to Failed’ is closed to new replies.

2 replies
2 participants
Last reply from: Christian
Last activity: 7 months, 2 weeks ago
Status: resolved