Processing Template Text Not Being Applied

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  • Thread Starter Christian Saborio

    (@christian-saborio)

    6 months, 2 weeks ago

    Oh, and here is a my template export in case it helps:

    https://u.pcloud.link/publink/show?code=XZRDqe5ZEYuuqYg5tPkpbP7kybat1movf2zV

    Plugin Support karlalevelup

    (@karlalevelup)

    6 months, 2 weeks ago

    Hi Christian!

    Glad you reached out to us about this.

    I tested this on my website and it is a bit different: I put an order with a payment option that needs clearing (Direct bank payment). On these cases, the website admin needs to set the order to Processing after receiving and confirming the user’s payment.

    After I did that, the processing order email was sent properly.

    Just so I have more information on the process of your orders, could you tell me if you are using a different payment option? Do you also need to manually set the order’s option to Processing status?

    Plugin Support karlalevelup

    (@karlalevelup)

    6 months, 1 week ago

    Hi @christian-saborio,

    Just checking in on this topic. Do you still need assistance here?

    If you’re all set, I will proceed to mark this topic as resolved.

    If you still need help, just reply to this message and we’ll stay with you until everything is resolved.

Viewing 3 replies - 1 through 3 (of 3 total)

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