• Resolved evolusi3d

    (@evolusi3d)


    Hi, I want to add the thumbnail of my product categories, but it doesn’t work. When I click the “Upload/Add image” button, it’s just shown me the blank page of “Choose an image” without any images and I unable to upload an image or use the existing images.

    I’ve tried to deactivate all of my plugins except WooCommerce, change my theme, but it still did not work.

    Here’s the System Status

    ` WordPress Environment
    
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    Generated at: 2024-03-01 10:31:07 +07:00<br>`
    • This topic was modified 2 years, 3 months ago by evolusi3d.
    • This topic was modified 2 years, 3 months ago by evolusi3d.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Hey there 👋

    Thanks for reaching out!

    It looks like you are unable to upload/add a thumbnail image to a product category via the Products → Categories page, correct?

    This is not something I am able to reproduce on my test site which uses the latest version of WooCommerce core, as the “Media Library” pop-up displays as expected, without any issues:

    To clarify, does this happen when adding new categories, editing existing categories, or both?

    Also, if you navigate to Dashboard → Media → Library, are you able to see your uploaded media files, and/or upload media files, without any issues there?

    In the meantime, please can you share the following:.

    • Fatal Error log: Share a copy of any fatal error log found under WooCommerce → Status → Logs.
    • Console Errors: Can you check the browser console on Products → Categories page after clicking to add a thumbnail image, and see if there are any errors being displayed there. Please share any errors with us here.

    You can read more about using your browser console to identify errors here

    Cheers!

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.

    Thread Starter evolusi3d

    (@evolusi3d)

    Hi, I’m sorry for late response, I will answer all of you questions

    1. It looks like you are unable to upload/add a thumbnail image to a product category via the Products → Categories page, correct?
      Yes, it is.
    2. To clarify, does this happen when adding new categories, editing existing categories, or both?
      It happen for both case.
    3. Also, if you navigate to Dashboard → Media → Library, are you able to see your uploaded media files, and/or upload media files, without any issues there? Yup. There’s no issue with media, even if I upload or change photo by website builder such as elementor. It only happened with woocommerce.
    4. In the meantime, please can you share the following:
      Fatal Error log: Share a copy of any fatal error log found under WooCommerce → Status → Logs.
      Console Errors: Can you check the browser console on Products → Categories page after clicking to add a thumbnail image, and see if there are any errors being displayed there. Please share any errors with us here.
    FATAL ERROR : 
    <span class="log-timestamp" style="font-family: Consolas, Monaco, monospace; font-size: inherit; font-weight: 700;">2024-03-07T02:49:22+00:00</span><span style="background-color: rgb(255, 255, 255); font-family: Consolas, Monaco, monospace; font-size: inherit;"> </span><span class="log-level log-level--critical" style="font-family: Consolas, Monaco, monospace; display: inline; padding: 0px 0.5em; font-size: 13px; font-weight: 700; line-height: 1; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial; text-align: center; white-space: nowrap; vertical-align: baseline; border-width: 0.16em 0.16em 0.16em 1em; border-top-left-radius: 0.5em; border-bottom-left-radius: 0.5em; border-color: rgb(255, 133, 27);">Critical</span><span style="background-color: rgb(255, 255, 255); font-family: Consolas, Monaco, monospace; font-size: inherit;"> Uncaught Error: Call to a member function get() on null in /home/shopevolusi3d/toko3d.tech/wp-content/plugins/wt-smart-coupons-for-woocommerce/public/class-wt-smart-coupon-public.php:145  </span>
    <section id="logs-entries" class="wc-logs-entries" style="background: rgb(246, 247, 247); border: 1px solid rgb(195, 196, 199); font-family: Consolas, Monaco, monospace; overflow-wrap: break-word; line-height: 2.3; counter-reset: line 0;"><span id="L1" class="line log-entry has-context" style="display: block; width: 1271.2px; position: relative;"><span class="line-content" style="display: block; overflow: hidden; padding: 0px 1em; border-left: 1px solid rgb(195, 196, 199); background: rgb(255, 255, 255);"><details open=""><summary style="cursor: pointer;">Additional context</summary>{ "error": { "type": 1, "file": "\/home\/shopevolusi3d\/toko3d.tech\/wp-content\/plugins\/wt-smart-coupons-for-woocommerce\/public\/class-wt-smart-coupon-public.php", "line": 145 }, "backtrace": [ "", "#0 \/home\/shopevolusi3d\/toko3d.tech\/wp-includes\/class-wp-hook.php(324): Wt_Smart_Coupon_Public->enqueue_scripts('')", "#1 \/home\/shopevolusi3d\/toko3d.tech\/wp-includes\/class-wp-hook.php(348): WP_Hook->apply_filters(NULL, Array)", "#2 \/home\/shopevolusi3d\/toko3d.tech\/wp-includes\/plugin.php(517): WP_Hook->do_action(Array)", "#3 \/home\/shopevolusi3d\/toko3d.tech\/wp-includes\/script-loader.php(2262): do_action('wp_enqueue_scri...')", "#4 \/home\/shopevolusi3d\/toko3d.tech\/wp-includes\/class-wp-hook.php(324): wp_enqueue_scripts('')", "#5 \/home\/shopevolusi3d\/toko3d.tech\/wp-includes\/class-wp-hook.php(348): WP_Hook->apply_filters(NULL, Array)", "#6 \/home\/shopevolusi3d\/toko3d.tech\/wp-includes\/plugin.php(517): WP_Hook->do_action(Array)", "#7 \/home\/shopevolusi3d\/toko3d.tech\/wp-includes\/general-template.php(3052): do_action('wp_head')", "#8 \/home\/shopevolusi3" ] }</details></span></span></section>
    Console Errors :
    No error message. It only displays the blank page
    
    https://toko3d.tech/wp-content/uploads/2024/03/Screenshot_4.png 

    Hi @evolusi3d,

    Thank you for reaching out and providing detailed information about the issue you’re experiencing with adding thumbnails to your product categories. I’m here to help!

    Based on the error log you’ve shared, it seems there’s a critical error involving the wt-smart-coupons-for-woocommerce plugin. Even though you’ve mentioned deactivating all plugins except WooCommerce, this error suggests that there might still be an issue with the wt-smart-coupons-for-woocommerce plugin or its interaction with WooCommerce. Here’s what we can do to troubleshoot this further:

    1. Ensure all plugins are up-to-date: Sometimes, conflicts can occur if plugins are not running on their latest versions. Please check for updates in the WordPress Dashboard under Dashboard → Updates.
    2. Check for plugin conflicts: Reactivate your plugins one by one, checking the category thumbnail functionality each time. This will help identify if a specific plugin is causing the conflict.
    3. Enable WP_DEBUG: If the issue is still unresolved, enable WP_DEBUG in your wp-config.php file to see if any other errors are being reported.
    4. Contact the plugin author: Since the error is related to wt-smart-coupons-for-woocommerce, reaching out to the plugin’s author for support might provide a solution. They may have encountered this issue before and can offer a fix or update.

    Let us know if there’s anything else we can help you with.

Viewing 4 replies - 1 through 4 (of 4 total)

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