Plugin Support
AndreeaR (@andreearadacina21)
Hey @paulkemp39 ,
Thank you for using PPOM and for reaching out!
I checked the pages that you shared, but they are identical.
Can you please share some screenshots of the issue you are encountering?
Hi Andreea,
did you manage to look at the screen shots i sent yesterday.
Paul
Plugin Support
AndreeaR (@andreearadacina21)
Hey @paulkemp39 ,
I apologize for the delay!
I checked the screenshots that you shared; however, I opened both pages in incognito and the layout is not broken.
Can you please clear cache and let us know if the issue persists? – https://docs.themeisle.com/article/1526-how-to-clear-the-cache-in-wordpress
Additionally, you can try deactivating all the plugins and see if this solves the issue.
Let me know how it goes!
Hi Andreea,
I have cleared all browser cache and web wordpress cache and it seems to be ok now.
Thank you.
Paul
Hi,
I know this has been marked as resolved and it seems it was after clearing the cache but it’s still happening.
I found the problem to be the “collapse” field. If i disable it and refresh the product screen, it works fine but as soon as I enable it the screen is corrupt again.
Are you able to re-look at the issue for me. I can provide access to the admin side so you can have a look.
Thanks
Paul
Plugin Support
AndreeaR (@andreearadacina21)
Hey @paulkemp39 ,
Thank you for sharing!
Can you please share some screenshots of the current configuration, please?
meta group with the collapse field
configuration of the collapse field
URL with broken layout
Hi,
url of problem product – https://www.showthecrow.com/staging/product/13cm-honey-jointed-bear/
Link to images on dropbox
https://www.dropbox.com/scl/fo/qrw846jhs7m2e2jfk5mx1/h?rlkey=s0t9t2xrudul5ml5dhkj71xab&dl=0
I have also tried just the collapse field on it’s own with no other Metas selected at the product side and still have the same problem.
Thanks
Paul
Plugin Support
AndreeaR (@andreearadacina21)
Hi @paulkemp39 ,
Upon reviewing the details you shared, I noticed that you are using the premium version of PPOM.
To continue assisting you, kindly contact us on the dedicated channel – https://themeisle.com/contact/ .
