Hello Sam,
Thank you very much for reaching out to us 🙂
I have thoroughly read your message and I am sorry to hear about the trouble you had while using the filter. With due respect, the issue you reported above is so unlikely to happen.
I suspect it might have occurred due to a conflict with your theme or any of the third-party plugins. There is a high possibility that the product query is getting modified due to the conflict which is leading you to this issue.
Could you please check your theme and other installed plugins on your website one by one? Hopefully, it will help you figure out the root cause of the issue.
If you have any difficulty in doing so, please open a ticket on our support website:
https://woolentor.com/contact/
Our support team will be more than happy to assist you with this.
Best regards,
Tarek
Hi there, we are currently using Shoplentor Pro, and we have the same problem. Could you kindly assist?
Hi @amorevisser,
I am sorry to hear about the trouble you have experienced with our plugin.
Since we are not able to reproduce the issue on our end would it be possible for you to open a ticket on our support channel?
https://woolentor.com/contact/
Our support team will investigate the issue and find out why this is happening on your website.
This way we can provide you with a resolution to this issue 🙂
Best,
Tarek
Hi @samia12345 & @amorevisser,
I hope you are doing well 🙂
With due respect, I am reaching out to inform you guys that it’s been a while since we heard from you. Hopefully, you have managed to resolve the issue you were facing.
So, I would like to mark this thread as “Resolved“. In case you require any further assistance, feel free to reach out.
Our support team is always here to help.
All the best,
Tarek
