• Resolved lokocorp

    (@lokocorp)


    Hi,

    Since the last update, the products images are not loading. Only a circle spinning but never loaded.

    What can be the problem?

    Thanks,
    Loko

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • con

    (@conschneider)

    Engineer

    Hi there,

    > Since the last update, the products images are not loading. Only a circle spinning but never loaded.

    I think the right click on your site has been deactivated so I cannot use developer tools, but this behaviour usually happens with a Javascript conflict.

    I recommend a conflict check.
    For a conflict check, you activate a default theme such as Storefront or Twenty Nineteen and only the extension you want to test: WooCommerce.

    * You can use https://ww.wp.xz.cn/plugins/health-check/ for this. It allows you to deactivate all plugins and activate a default theme just for your user session.
    * Everyone else will see your site normally. 
    * Activate the plugin and enter the “troubleshooting mode”: /wp-admin/index.php?page=health-check&tab=troubleshoot. You can then do a test again. Troubleshooting mode also allows you to selectively toggle plugins back on. 
    * Here is a quick tutorial: https://docs.woocommerce.com/document/troubleshooting-using-health-check/ – The plugin requires a default theme like Twenty Seventeen present to work fully. 

    **Before you do that, please do make a full backup!**

    Kind regards,

    con

    (@conschneider)

    Engineer

    Hi there,

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

    Kind regards,

Viewing 2 replies - 1 through 2 (of 2 total)

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