• Resolved alecpeters

    (@alecpeters)


    Mac Issue

    Today I tried to create a new product in my Woo Commerce store and was greeted by a product page that didn’t work and which had no data, nor critical functions.

    Both my Macbook Pro and my iMac as well as my friend’s Mac Studio all have this issue. The issue is worse on Firefox, but Chrome and Safari, though not as bad, are still unusable.

    Interestingly, when I boot my iMac in Windows, SAME ISSUE.

    My tech guy has zero problem with PC’s or even his Mac.

    I can’t seem to post photos here so I have them on my Google Drive:

    https://drive.google.com/drive/folders/1oy7gOuAPV66tBYnS-qZpADOno9GZQndt?usp=sharing

    Any help would be greatly appreciated.




    System Status Report

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    ### Status report information ###
    
    Generated at: 2025-05-05 17:32:44 -07:00

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Hi @alecpeters ,

    Thanks for getting in touch!

    Thanks so much for reaching out—and I’m really sorry to hear about the trouble you’re running into when trying to create a new product. That sounds incredibly frustrating, especially when it’s happening across multiple devices and browsers. I can imagine how disruptive that must be when you’re just trying to get things done.

    Just to make sure we’re on the same page—was this product already created earlier with all the necessary details filled in and then later appeared empty, or is it a brand new product you’re working on now?

    In the meantime, I noticed you’re running quite a few plugins. To rule out any conflicts, I’d suggest temporarily deactivating all plugins except for WooCommerce, switching to the default Storefront theme, and removing any custom code if you have any in place. Here’s a quick guide on how to test safely: How to Test for Conflicts

    You can do all of this without affecting your live site by using the Health Check & Troubleshooting plugin. It has a Troubleshooting Mode that runs only on your user session, so your visitors won’t see any changes while you’re testing.

    Give that a try and let us know what you discover—we’re here to help!

    Plugin Support Kay U a11n

    (@kingsleyinfo)

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Product page on Mac empty’ is closed to new replies.