Product page on Mac empty

  • Resolved alecpeters

    (@alecpeters)


    1 year, 1 month ago

    Mac Issue

    Today I tried to create a new product in my Woo Commerce store and was greeted by a product page that didn’t work and which had no data, nor critical functions.

    Both my Macbook Pro and my iMac as well as my friend’s Mac Studio all have this issue. The issue is worse on Firefox, but Chrome and Safari, though not as bad, are still unusable.

    Interestingly, when I boot my iMac in Windows, SAME ISSUE.

    My tech guy has zero problem with PC’s or even his Mac.

    I can’t seem to post photos here so I have them on my Google Drive:

    https://drive.google.com/drive/folders/1oy7gOuAPV66tBYnS-qZpADOno9GZQndt?usp=sharing

    Any help would be greatly appreciated.




    System Status Report

    ### WordPress Environment ###

WordPress address (URL): [Redacted]
Site address (URL): [Redacted]
WC Version: 9.8.3
Legacy REST API Package Version: ✔ 1.0.5
Action Scheduler Version: ✔ 3.9.2
Log Directory Writable: ✔
WP Version: 6.8.1
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: –
WP Cron: ✔
Language: en
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 8.2.28
PHP Post Max Size: 128 MB
PHP Time Limit: 30
PHP Max Input Vars: 1000
cURL Version: 8.12.1
OpenSSL/1.1.1w

SUHOSIN Installed: –
MySQL Version: 10.6.21-MariaDB-cll-lve
Max Upload Size: 128 MB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔

### Database ###

[REDACTED]

### Post Type Counts ###

amn_mi-lite: 1
attachment: 5656
bwg_gallery: 5
bwg_share: 1
elementor_library: 6
home_slider: 5
jetpack_migration: 2
jp_img_sitemap: 2
jp_img_sitemap_index: 1
jp_sitemap: 1
jp_sitemap_master: 1
jp_vid_sitemap: 1
nav_menu_item: 55
nectar_slider: 2
oembed_cache: 11
page: 56
portfolio: 14
post: 1196
product: 359
product_variation: 1056
revision: 3576
shop_coupon: 1
shop_order: 9723
shop_order_refund: 80
wbcr-snippets: 4
wp_global_styles: 1
wp_navigation: 1
wpcf7_contact_form: 3
wpcode: 258

### Security ###

Secure connection (HTTPS): ✔
Hide errors from visitors: ✔

### Active Plugins (41) ###

Akismet Anti-spam: Spam Protection: by Automattic - Anti-spam Team – 5.3.7
Better Search Replace: by WP Engine – 1.4.10
Classic Editor: by WordPress Contributors – 1.6.7
Contact Form 7: by Takayuki Miyoshi – 6.0.6
Elementor Pro: by Elementor.com – 3.24.4
Elementor: by Elementor.com – 3.28.4
Envato Market: by Envato – 2.0.12
Bit File Manager: by File Manager by Bit Form Team – 6.7
Filter Everything — WooCommerce Product & WordPress Filter: by Andrii Stepasiuk – 1.9.0
Image Optimizer - Compress, Resize and Optimize Images: by Elementor.com – 1.6.6
WPCode Lite: by WPCode – 2.2.7
Woody code snippets (PHP snippets | Insert PHP): by Creative Motion
Will Bontrager Software
LLC  – 2.5.1

Salient WPBakery Page Builder: by Michael M - WPBakery.com | Modified by ThemeNectar – 7.8.1
OptinMonster: by OptinMonster Popup Builder Team – 2.16.19
Order Export & Order Import for WooCommerce: by WebToffee – 2.6.1
Participants Database: by Roland Barker
xnau webdesign – 2.7.4

Photo Gallery: by Photo Gallery Team – 1.8.35
Printify Shipping Method: by Printify – 3.0
Product Import Export for WooCommerce: by WebToffee – 2.5.3
Payment Plugins for PayPal WooCommerce: by Payment Plugins
[email protected] – 1.1.0

Quick Page/Post Redirect Plugin: by anadnet – 5.2.4
Salient Core: by ThemeNectar – 3.0.3
Salient Custom Branding: by ThemeNectar – 1.0.0
Salient Demo Importer: by ThemeNectar – 1.7
Salient Home Slider: by ThemeNectar – 1.4.1
Salient Nectar Slider: by ThemeNectar – 1.7.7
Salient Portfolio: by ThemeNectar – 1.8
Salient Shortcodes: by ThemeNectar – 1.5.4
Salient Social: by ThemeNectar – 1.2.5
Salient Widgets: by ThemeNectar – 1.3.1
Site Mailer - SMTP Replacement, Email API Deliverability & Email Log: by Elementor.com – 1.2.4
Product Filter by WBW: by woobewoo – 2.8.3
WooCommerce.com Update Manager: by Automattic – 1.0.3
WooCommerce Legacy REST API: by WooCommerce – 1.0.5
WooPayments: by WooCommerce – 9.2.1 (update to version 9.3.0 is available)
WooCommerce - ShipStation Integration: by WooCommerce – 4.5.1
WooCommerce: by Automattic – 9.8.3
WP Crowdfunding Pro: by Themeum – 11.2.6
WP Crowdfunding: by Themeum – 2.1.15
WP Maintain: by ww.wp.xz.cn – 1.6.5
WPForms Lite: by WPForms – 1.9.5.1

### Inactive Plugins (27) ###

All-in-One WP Migration and Backup: by ServMask – 7.93
All-in-One WP Migration Unlimited Extension: by ServMask – 2.63
All in One SEO: by All in One SEO Team – 4.8.1.1
Broken Link Checker by AIOSEO: by All in One SEO Team – 1.2.4
Commenter Emails: by Scott Reilly – 2.6.1
Configure SMTP: by Scott Reilly – 3.5
Content Blocks (Custom Post Widget): by Johan van der Wijk – 3.3.8
Disable Feeds: by Samir Shah
BBpress support by Matthew Sigley – 1.4.4

Email Address Encoder: by Till Krüss – 1.0.24
Flexible SSL for CloudFlare: by One Dollar Plugin – 1.3.1
Google Analytics for WordPress by MonsterInsights: by MonsterInsights – 9.4.1
iframe: by webvitaly – 5.2
ManageWP - Worker: by GoDaddy – 4.9.23
Migrate Store: Export and Import WooCommerce Settings: by Nagdy – 1.1.8
Multiple Domain: by goINPUT IT Solutions – 1.0.7
Rank Math SEO: by Rank Math SEO – 1.0.243
Re-add text underline and justify: by Brice Capobianco – 0.4.1
Really Simple CAPTCHA: by Takayuki Miyoshi – 2.4
Remote Content Shortcode: by Justin Silver – 1.5
SSL Insecure Content Fixer: by WebAware – 2.7.2
Transients Manager: by WPBeginner – 2.0.7
WooCommerce PayPal Payments: by PayPal – 3.0.5
WooCommerce Shipping & Tax: by WooCommerce – 2.8.9
WP Clean Up: by BoLiQuan – 1.2.3
WP File Manager: by mndpsingh287 – 8.0.1
WP Hide Post: by scriptburn.com – 2.0.10
Ytylozulum: by Jonas Edmond – 2.7.5

### Must Use Plugins (1) ###

WordPress automation by Installatron: by  –

### Settings ###

Legacy API Enabled: ✔
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: crowdfunding (crowdfunding)
external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ✔
Enforce Approved Product Download Directories: –
HPOS feature enabled: –
Order datastore: WC_Order_Data_Store_CPT
HPOS data sync enabled: –

### Logging ###

Enabled: ✔
Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2
Retention period: 30 days
Level threshold: –
Log directory size: 351 KB

### WC Pages ###

Shop base: #13815 - /shop/
Cart: #13816 - /cart/ -  Contains the woocommerce_cart shortcode
Checkout: #13817 - /checkout/ -  Contains the woocommerce_checkout shortcode
My account: #13818 - /my-account/ -  Contains the [woocommerce_my_account] shortcode
Terms and conditions: ❌ Page not set

### Theme ###

Name: Salient
Version: 17.0.6
Author URL: https://themeforest.net/user/themenectar
Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
Theme type: Classic theme
WooCommerce Support: ✔

### Templates ###

Overrides: salient/woocommerce/cart/mini-cart.php
salient/woocommerce/checkout/form-checkout.php
salient/woocommerce/checkout/review-order.php
salient/woocommerce/checkout/terms.php
salient/woocommerce/content-product.php
salient/woocommerce/content-single-product.php
salient/woocommerce/loop/add-to-cart.php
salient/woocommerce/loop/loop-start.php
salient/woocommerce/myaccount/form-login.php version 9.2.0 is out of date. The core version is 9.7.0
salient/woocommerce/single-product/product-image.php version 9.0.0 is out of date. The core version is 9.7.0
salient/woocommerce/single-product/rating.php
salient/woocommerce/single-product/tabs/description.php
salient/woocommerce/single-product/tabs/tabs.php version 3.8.0 is out of date. The core version is 9.6.0
salient/woocommerce/single-product/title.php
salient/woocommerce/single-product-reviews.php version 4.3.0 is out of date. The core version is 9.7.0

Outdated Templates: ❌


                        Learn how to update                  |




                        Clear system status theme info cache

### WooPayments ###

Version: 9.2.1
Connected to WPCOM: Yes
WPCOM Blog ID: 82755022
Account ID: ❌ Not connected
Logging: Disabled

### Admin ###

Enabled Features: activity-panels
analytics
product-block-editor
coupons
core-profiler
customize-store
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
onboarding
onboarding-tasks
pattern-toolkit-full-composability
product-custom-fields
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
printful
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page
launch-your-store
add-to-cart-with-options-stepper-layout

Disabled Features: product-data-views
experimental-blocks
coming-soon-newsletter-template
minified-js
product-pre-publish-modal
settings
async-product-editor-category-field
product-editor-template-system
use-wp-horizon
blockified-add-to-cart

Daily Cron: ✔ Next scheduled: 2025-05-06 12:45:04 -07:00
Options: ✔
Notes: 228
Onboarding: completed

### Action Scheduler ###

Complete: 5,978
Oldest: 2025-04-04 20:11:19 -0700
Newest: 2025-05-05 17:28:29 -0700

Failed: 129
Oldest: 2023-02-14 16:12:26 -0800
Newest: 2025-05-05 11:36:57 -0700

Pending: 7
Oldest: 2025-05-05 17:33:29 -0700
Newest: 2025-05-10 03:42:58 -0700


### Status report information ###

Generated at: 2025-05-05 17:32:44 -07:00

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Jonayed (woo-hc)

    (@jonayedhosen)

    1 year, 1 month ago

    Hi @alecpeters ,

    Thanks for getting in touch!

    Thanks so much for reaching out—and I’m really sorry to hear about the trouble you’re running into when trying to create a new product. That sounds incredibly frustrating, especially when it’s happening across multiple devices and browsers. I can imagine how disruptive that must be when you’re just trying to get things done.

    Just to make sure we’re on the same page—was this product already created earlier with all the necessary details filled in and then later appeared empty, or is it a brand new product you’re working on now?

    In the meantime, I noticed you’re running quite a few plugins. To rule out any conflicts, I’d suggest temporarily deactivating all plugins except for WooCommerce, switching to the default Storefront theme, and removing any custom code if you have any in place. Here’s a quick guide on how to test safely: How to Test for Conflicts

    You can do all of this without affecting your live site by using the Health Check & Troubleshooting plugin. It has a Troubleshooting Mode that runs only on your user session, so your visitors won’t see any changes while you’re testing.

    Give that a try and let us know what you discover—we’re here to help!

    Plugin Support Kay U a11n

    (@kingsleyinfo)

    1 year ago

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Product page on Mac empty’ is closed to new replies.