Product picker missing after update

  • Resolved milossh

    (@milossh)


    9 years, 8 months ago

    Hello,

    My product picker form has suddenly disappeared for my users when they submit tickets, and that changed with last update. I’ve checked: products are turned on and set-up properly. What can I do to double-check everything’s set up properly on my side, in case update overrode some of my settings? Thanks in advance.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author awesomesupport

    (@awesomesupport)

    9 years, 7 months ago

    Hi:

    Do you know how to do a plugin conflict check? I would be curious to see if the update is suddenly conflicting with an existing plugin.

    Also, can you let us know what version you’re upgrading from and what version you upgrade to?

    Thanks!

    Thread Starter milossh

    (@milossh)

    9 years, 7 months ago

    Hello,

    So, basically deactivate all plugins, and if it works, activate one by one until it stops working again? Yeah.

    Plugin Author awesomesupport

    (@awesomesupport)

    9 years, 7 months ago

    Hi:
    What version did you upgrade from? (I assume that you upgraded to 3.3.2?) How did you perform the upgrade – an automatic upgrade or did you copy files via ftp? If automatic upgrade were any other plugins upgraded at the same time?

    Thanks!

    PS: I assume there’s no custom code written for the plugin and that you have tried to disable theme to see if it works again?

Viewing 3 replies - 1 through 3 (of 3 total)

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