Product quantity errors in orders

  • rd825

    (@rd825)


    4 years, 5 months ago

    Hi there,

    We are having an issue with our bundles. Sometimes (on about 5% of orders), the bundle amount will say 1 bundle ordered, but in the product quantities on the order, there will be 2, 3 or 5 of each product, as opposed to 1 of each product which is what there should be. Most orders are fine, but some are like this

    Do you know why this might be happening?

    Thanks, Richard.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • miemie

    (@miemie)

    4 years, 5 months ago

    Hi @rd825,

    Can you send us the product link with the issue and the screenshot of wrong orders for us to check and help you?

    Regards,

    Thread Starter rd825

    (@rd825)

    4 years, 4 months ago

    Hi there,

    Sorry for the slow reply! Christmas took over everything… Thanks for your help 🙂 I’m not sure how to send you a screenshot on here?

    Can you tell me how to do that?

    Thanks, Richard.

    monsterhun2

    (@monsterhun2)

    4 years, 3 months ago

    Hello, have you solved this problem? Because we have the same problem, What version of woocommerce do you have?

    Thanks,
    MonsterHUN

    Thread Starter rd825

    (@rd825)

    4 years, 3 months ago

    Hi @monsterhun2 (great name :-)!),

    I switched bundle plugins, as I couldn’t fix it… I went for the official woocommerce one, which seems to be working fine! Only issue I’ve come across is that it doesn’t support Apple Pay the bundle page (but does at checkout)…

    Richard.

Viewing 4 replies - 1 through 4 (of 4 total)

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