• Resolved dedakurevnik

    (@dedakurevnik)


    Hi there,
    I need help with a problem on my page. We are currently using a plugin called Woocommerce Product Subtitle and your Facebook plugin exports only the product name column, not the subtitle. Could you please tell me if there is a way to get the product subtitle to the export process as well? I can work with the product_subtitle shortcode.
    Thank you,
    J.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Hey J ( @dedakurevnik ),

    Thank you very much for reaching out to us.

    First, my apologies for the delay in my response. We’ve been experiencing a high support volume lately, which has definitely slowed us down. We’re working feverishly to reach out to all users, so we hope we’ll be back to our usual response time soon! I really appreciate your patience!

    Regarding your request, would it be possible to let me know a bit more regarding the setup that you’d like to achieve? Would you like the subtitle to also appear in your Facebook store?

    Since the subtitle is not a field available to WooCommerce products by default, adding it as part of the product sync generated by our plugin may be possible with custom work. Our team can’t help you directly with any customizations, however, I’d be happy to point you in the right direction on how you can get this started if possible.

    Is this something that would interest you?

    Best regards,

    Pit
    SkyVerge

    Hey there @dedakurevnik,

    It has been a while since we heard from you, so I’m going to mark this topic as resolved. If you’re still experiencing issues please take a look at our documentation for more information and create a new thread if you have further questions.

    Thanks,
    Benjamin

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Product Subtitle’ is closed to new replies.