Product sync keeps loading

  • Resolved klaasyntema

    (@klaasyntema)


    5 years, 4 months ago

    I try to sync my Woocommerce products with Facdbook but the product syncing keeps loading and is stuck at 318 products. I tried re-install te plugin, reconnecting with facebook.

    I also can’t disable the product sync functionality.

Viewing 4 replies - 1 through 4 (of 4 total)
  • John Coy a11n

    (@johndcoy)

    Automattic Happiness Engineer

    5 years, 4 months ago

    Hi @klaasyntema

    Typically issues like this are caused by a theme or plugin conflict. To ensure the plugin is working as expected, try switching back to a default theme like Twenty Twenty and disabling all plugins except for WooCommerce and Facebook to see if this resolves the problem.

    If this fixes the issue, then re-enable each plugin one at a time, then the theme, until you find the one that’s causing the conflict.

    Here is a link that better outlines that process:

    https://docs.woocommerce.com/document/woocommerce-self-service-guide/#section-4

    Apart from that, most recent logs under **WooCommerce > Status > Logs** and by using the dropdown there to review logs by type and date. Fatal errors as well as logs from Facebook may contain errors specific to the problem.

    • This reply was modified 5 years, 4 months ago by John Coy a11n.
    Thread Starter klaasyntema

    (@klaasyntema)

    5 years, 4 months ago

    Hi john,

    I tried switching the plugins + theme off but it still has no effect. I also see no errors in the Woocommerce logs.

    Is there a way to remove all database fields that are linked to the Facebook plugin? I think it has to do something with that.

    Siew

    (@kosiew)

    5 years, 4 months ago

    Hi there,

    > … tried switching the plugins + theme off but it still has no effect. I also see no errors in the Woocommerce logs. …

    Can you send us the status report after you have deactivated all other plugins besides WooCommerce and Facebook for WooCommerce, Storefront theme?

    Denys Zaikin

    (@zdenys)

    5 years, 3 months ago

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 4 replies - 1 through 4 (of 4 total)

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