Hi!
Thanks for reaching out!
When you say the sync never completes, can you elaborate?
Do you mean that you’ve set up the plugin, and it’s been a few days and you’re missing products from the Facebook Catalogue?
When you say products sync that shouldn’t be, can you provide more information?
Do you mean that you’ve set products to “Do not Sync” and they still appear in the Facebook Catalogue?
It will be great if you could share your current System Status Report. You can get it by navigating to the WooCommerce / Status section of your site. Once there, click on the Get system report button and then copy it by clicking on the Copy for support button. Then paste it here in a comment.
We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.
