Product Sync Not Working

  • akhansysbe

    (@akhansysbe)


    9 months, 2 weeks ago

    Hi,

    I’m using the PayPal Zettle POS plugin to sync my products and prices from WooCommerce to the Zettle We installed the plugin, provided the API key, and attempted to sync. However, the sync keeps running continuously and never completes. In the browser console, I can see errors showing up during the process.

    Error In browser console

    sync-scripts.js?ver=6.8.2:2 Uncaught (in promise) TypeError: Cannot read properties of undefined (reading ‘json’)
    at e. (sync-scripts.js?ver=6.8.2:2:11293)
    at f (sync-scripts.js?ver=6.8.2:2:3445)
    at Generator. (sync-scripts.js?ver=6.8.2:2:3218)
    at Generator.throw (sync-scripts.js?ver=6.8.2:2:3808)
    at u (sync-scripts.js?ver=6.8.2:2:8121)
    at s (sync-scripts.js?ver=6.8.2:2:8360)

    case 16:
                            return t.prev = 16,
                            t.t0 = t.catch(3),
                            t.next = 20,
                            t.t0.data.json();
                        case 20:
                            c = t.sent,
                            console.error(c),
                            alert(this.options.messages.error),
                            this.toggleSyncIconAnimation(),
                            this.setActionButtonState(!0, n.backBtn);




    https://privatebin.syde.com/?d7bfbfe6f1b36c5b#GFyuhNzF5zxzH95zy8KVUdu7BWErzghsUr1jTqy41j2m
    Could you please help us identify and fix this issue?

    Best regards,
    Ashif

    • This topic was modified 9 months, 2 weeks ago by akhansysbe.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Krystian Syde

    (@inpsydekrystian)

    9 months, 2 weeks ago

    Hello @akhansysbe

    Thanks for reaching out to us, we’re here to help.

    Please follow these steps to share your system status report with us:

    1. Navigate to the WooCommerce / Status section in your site’s admin panel.
    2. Click on the Get system report button and then click Copy for support.
    3. Paste the report into our PrivateBin.
    4. After uploading, please share the link here so we can review the details thoroughly.

    Also, it looks a bit like a conflict; recommend performing a full conflict test to rule out any potential compatibility problems with your theme or other plugins. Here’s how you can proceed:

    1. Activate the Default Theme Temporarily switch to the default Storefront theme. This step will help determine if your current theme is causing the issue.
    2. Disable Other Plugins Deactivate all plugins except for WooCommerce and Zettle
    3. Resync entire library once again.
    4. Re-enable Plugins One by One If the problem resolves during the test, re-enable your plugins one at a time and test the checkout process after each activation. This will help you identify the plugin causing the conflict.

    If the issue continues even after following these steps, please reach out to us here.

    Kind regards,
    Krystian

    Thread Starter akhansysbe

    (@akhansysbe)

    9 months, 2 weeks ago

    Hi Krystian,

    This is our system report
    https://privatebin.syde.com/?d1e3d16b73be788e#6gB5Uq1XfGhukquFawW4DahQTrDQQff283eBqA4rLwrW

    Our site is a WordPress multisite. Does this plugin support multisite?

    Please let us know if we missing something.

    Thanks

    • This reply was modified 9 months, 2 weeks ago by akhansysbe.
    Plugin Support Krystian Syde

    (@inpsydekrystian)

    9 months, 2 weeks ago

    Hello @akhansysbe

    It should work fine across subsites, as long as each subsite has its own WooCommerce setup and the plugin is either network-activated or activated per site.

    If anything does not behave as expected after completing your tests, feel free to let us know what you observed and we’ll help you further.

    Kind Regards,
    Krystian

Viewing 3 replies - 1 through 3 (of 3 total)

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