Products Analytics not working

Viewing 7 replies - 1 through 7 (of 7 total)
  • Nagesh Pai

    (@nagpai)

    11 months ago

    Hi, to help troubleshoot better, please share the system status report of your website from WooCommerce > Status > Get system report . Copy its contents on pastebin.com or gist.github.com and share the link here ( The report is lengthy and it is easier to share this way )

    Can you also check the visibility settings of your products ( you may check a few )? I hope it is not set to hidden for any reason

    Screenshot of visibility settings within product : https://snipboard.io/CYMFNi.jpg

    • This reply was modified 11 months ago by Nagesh Pai.
    • This reply was modified 11 months ago by Nagesh Pai.
    Plugin Support shahzeen(woo-hc)

    (@shahzeenfarooq)

    11 months ago

    Hi there!

    Thanks for sharing the screenshots and additional details.

    To help us investigate this further, could you please let us know when exactly the issue started appearing? Also, were any changes made on your site (such as plugin updates, new installations, or settings adjustments) just before this issue began?

    Additionally, it would be helpful to check if there are any pending or failed scheduled actions in WooCommerce > Status > Scheduled Actions.

    Also, I’d like to understand your site properly. Please share with us the necessary information below for us to investigate the issue further:

    • System Status Report which you can find via WooCommerce > Status
    • Fatal error logs (if any) under WooCommerce > Status > Logs.

    Please use https://pastebin.com/ or https://gist.github.com/ and share a link to that paste in reply here. Once we have more information, we’ll be able to assist you further.

    Thread Starter tnc05

    (@tnc05)

    11 months ago

    Hello!

    @nagpai Here you have my system report: https://pastebin.com/TCAqWtY9

    All my products have the option “Shop and search results”.

    @shahzeenfarooq

    I have 11 pending actions:

    https://gyazo.com/0fb64a2ffe35d13989c73c30bddcfd07?token=1d82778c714a151260f9e9b713f2eae4

    Also 14 failed. Here you can check some of them on screenshots:

    https://gyazo.com/959d9de4a7ead4ade3186eff1077f418?token=8e3757a7c7ea7298a979f0a0f5d72937

    https://gyazo.com/9a6de672b2db86fc918a7682488a1773?token=d405279592409372d30f905d49ddd34c

    Every failed has to see with:

    woocommerce_admin/stored_state_setup_for_products/async/run_remote_notifications

    wp_mail_smtp_queue_process

    action_scheduler/migration_hook

    Fatal errors: https://pastebin.com/9eQcz6WE

    Moses M. (woo-hc)

    (@mosesmedh)

    11 months ago

    Hi @tnc05,

    Thank you for sharing all the requested details and for the additional clarification.

    Based on what you’ve described so far, this appears to be a potential conflict. But before we move into a full conflict test, let’s try a few initial steps to rule out common issues.

    First, please clear your browser cache and your site cache. I noticed you’re using LiteSpeed, so clear the LiteSpeed cache as well. If your site is connected to any CDN or has server-level caching, be sure to clear those caches too.

    Next, go to WooCommerce > Status > Tools, and do the following:

    • Clear the analytics cache
    • Regenerate the product lookup tables
    • Recount terms
    • Clear both WooCommerce transients and expired transients

    Once those are done, go back and check if your analytics data is now visible.

    If you’re still not seeing any data, head to Analytics > Settings, scroll down, and click the “Start” button under Import historical data. Make sure all options are selected during the import process, then monitor to see if data begins to populate.

    If there’s still no change, and since your live store is actively processing orders, I suggest creating a staging copy of your site using WP Migrate Guru. Set it up on a subdomain or directory. On the staging site:

    • Disable all plugins except WooCommerce
    • Switch your theme to Storefront
    • Then check if the analytics data begins to appear

    Once that’s done, please let me know your observations and share the System Status Report from the staging site so we can assist you further.

    Thread Starter tnc05

    (@tnc05)

    10 months, 4 weeks ago

    Hello @mosesmedh !

    Just to be sure on this step. Is it ok? –> https://gyazo.com/eacf35a1919d0080f812a158fc4e74ea?token=acec9086c9371654d99089e170f9f3ac

    Plugin Support shahzeen(woo-hc)

    (@shahzeenfarooq)

    10 months, 4 weeks ago

    Hi there!

    Thanks for sharing the screenshot — the settings look correct for initiating the historical data import.

    Please go ahead and start the import and monitor if the analytics data begins to populate.

    If the import still doesn’t work as expected, I recommend running a conflict test by deactivating all plugins except WooCommerce, and then running the import process again.

    Let me know how that goes

    Plugin Support Feten L. a11n

    (@fetenlakhal)

    10 months, 2 weeks ago

    Hi there,

    Thanks again for reaching out! Since it’s been a while, I’ll close this out for now, but we’re always here when you need us.

    Apart from this, if you found our help useful, we’d love your feedback: https://ww.wp.xz.cn/support/plugin/woocommerce/reviews/#new-post

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