Last month, we encountered an issue with product synchronization, and many products were not syncing. I deleted the Content API product source in the Merchant Center data source dashboard, disconnected the Google account, and attempted to reconnect. However, this method did not work, even after multiple attempts throughout the month. The products still did not sync to the Merchant Center. Can anyone suggest a solution?
today tried to do this and connect again . dont know this will help or not
Hey there, @ijazzaky! Thanks for contacting us. I’m happy to help you.
When did you follow the steps you listed to reconnect? It can take a while to sync the products again after doing this.
If it does not sync after 24h, can you please provide some information so we can investigate this further?
System Status Report which you can find via WooCommerce > Status > Get system report > Copy for support.
Fatal error logs (if any) under WooCommerce > Status > Logs. Then you can use the selector to search for Fatal Errors. You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.
On the diagnostics area on GMC, does it lists the products and reason they were not synced? If so, can you share a screenshot of it with us?
Could you please share a screenshot of the Product Feed tab? I want to review what is the current status of the feed. Here is an example:
Could you also share a screenshot of WooCommerce → Status → Scheduled Actions. I want to check if there are any failed or pending actions related to the Google Listings & Ads plugin.
Just to clarify, did you already have a chance to try setting it up, with WooCommerce being the only other plugin active, and see how it goes, or otherwise?
If yes, and nothing changed, read further. As a next step, I’d recommend going ahead with the steps detailed here.
Moreover, I noticed some values are currently low. My suggestion would be to make sure the following values are set, as a minimum. The site’s PHP time limit set to 600, and PHP Post Max Size at 128 MB.
I hope this is helpful! We look forward to your response. In the meantime, please let us know if you have any further questions or concerns.
This reply was modified 2 years ago by anastas10s. Reason: typo