Products not actually syncing

  • Resolved Alice Farrelly

    (@alicemaywebdesign)


    11 months, 4 weeks ago

    On my products page all the items show as Synced in the Synced to Meta catalog column. However when I then go into any of the recently added products it says “This product is not yet synced to Facebook.“

    In the Marketing -> Facebook -> Product Sync tab it says: Your products are syncing – you may safely leave this page 105 items remaining and has been saying the same thing for a number of days

    The product sync does not seem to be actually progressing at all. Is there anything I can do so the products show up in my Facebook shop?

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Marija

    (@marijastuntcoders)

    11 months, 4 weeks ago

    Hi Alice, thank you for reaching out!

    Please share your System Status Report and latest facebook_for_woocommerce log (located in WooCommerce > Status > Logs) using PrivateBin, to help us investigate the issue further.

    Kind regards,
    Marija

    Thread Starter Alice Farrelly

    (@alicemaywebdesign)

    11 months, 4 weeks ago

    https://privatebin.net/?7c0d7c4ac9b00723#2HDfj1ZGeXxXYi8bUwCt5qKmjhJ3XBmYs2mF9kU88aQG

    https://privatebin.net/?bac4c96d7e6eb7ec#CQgAyVtnNt8axKAcd6VUYaYYTBwRQrWng7VwswbkjuGP

    Here are the logs for you. Let me know if you need anything else.

    Plugin Support Marija

    (@marijastuntcoders)

    11 months, 4 weeks ago

    Thanks for sharing the logs Alice!

    Can you try the following:

    • Temporarily disable the W3 Total Cache and Jetpack plugins
    • Clear the cache
    • Delete the connection (from Shops > Settings > Delete connection) and reconnect to your page
    • Manually sync the products ( from Troubleshooting > Product data sync)

    If the issue persist, please share the following:

    1. A few links of the products that are not being synced, and if you are seeing them in the Product status tab:
    View post on imgur.com

    2. Are you seeing them when applying the “All items” filter in your Commerce Manager?

    View post on imgur.com

    3. Are there are any errors overall in the Commerce Manager regarding these products?

    Kind regards,
    Marija

    Plugin Support Marija

    (@marijastuntcoders)

    11 months, 3 weeks ago

    Hi @alicemaywebdesign ,

    Just wanted to follow up and check if you are still experiencing this issue?

    If so, please perform the following:

    • Temporarily disable the W3 Total Cache and Jetpack plugins
    • Clear the cache
    • Delete the connection (from Shops > Settings > Delete connection) and reconnect to your page
    • Manually sync the products ( from Troubleshooting > Product data sync)

    If the products are still not being synced, also share the following:

    1. If there are any errors in the Commerce Manager
    2. Are you are seeing these items with the “All Items” filter?
    3. A few examples of the products that are not being synced

    Kind regards,
    Marija

    Plugin Support Marija

    (@marijastuntcoders)

    11 months, 3 weeks ago

    Hi @alicemaywebdesign ,

    Since we haven’t heard back from you in a while, we will be marking this issue as resolved. Please feel free to reach out again, if you need any further assistance with the plugin.

    Kind regards,
    Marija

Viewing 5 replies - 1 through 5 (of 5 total)

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