Profile issues and More

  • jacob00

    (@jacob00)


    9 years, 3 months ago

    Any sense posting a support post here? No priority support response, no social media since December, UM website is down. The current version is not saving user profile changes, erratic redirecting to homepage, no idea what to trust and what not to trust, member complaints piling up.

    Can we get a status report, perhaps a blog post from UM, on the future of Ultimate Member please?

Viewing 3 replies - 1 through 3 (of 3 total)
  • selinazed

    (@selinazed)

    9 years, 3 months ago

    ^^^ I’ll echo Jacob! I’m having a major issue that needs an urgent response, and I can’t even get through to the website!

    Plugin Author Ultimate Member

    (@ultimatemember)

    9 years, 3 months ago

    Hi @jacob00 @selinazed

    Sorry about the website not being accessible. Was a server issue. Fixed now and site is back up.

    Yes we stopped selling priority support last year but are still answering tickets for customers with an active priority support license.

    If you didn’t get a reply, please submit again and make sure you submit the ticket using the email address used to make the purchase

    Everything is fine with UM. Not had too much to post about recently as mostly been behind the works stuff happening e.g tax etc. Have been focused on expanding the team further.

    Will do a blog post once we’ve got a new team member on board.

    Thanks

    selinazed

    (@selinazed)

    9 years, 3 months ago

    Thanks so much for the feedback (and glad to see your site is live again!).

    I’m having trouble with member profiles: I’ve added a number of custom fields to the profile form, but when a member logs in and tries to edit their profile, they only see Business Name, Email Address, Facebook and LinkedIn fields – help!

    I’d also like to prioritise the way the members are displayed when a consumer searches the profiles (with certified designers at the top, designers below them and associates following) – is this possible?

    Look forward to your earliest reply.

    Selina

Viewing 3 replies - 1 through 3 (of 3 total)

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