Profile Popup Broken Format

  • Resolved decadentbard

    (@decadentbard)


    1 year ago

    On our website, it seems like the box that’s supposed to appear and disappear for the user’s profile is very broken. It appears very off the page to the right and down, and the functionality and format inside the popup is wonky (clicking “Close” just moves the location of the box, and clicking “Registrations” moves it back). Any suggestions?

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support RegistrationMagic Support

    (@registrationmagicsupport)

    1 year ago

    Hi @decadentbard,

    Thank you for bringing this to our attention. Our team is looking into this issue. I will get back to you soon with an update on it.

    Plugin Support RegistrationMagic Support

    (@registrationmagicsupport)

    1 year ago

    Hi @decadentbard,

    Could you kindly recheck the issue after deactivating all other plugins? It appears that the CSS file responsible for displaying the MagicPopup button isn’t functioning correctly on your site. This may be caused by another plugin compressing or modifying the file in a way that prevents it from working as intended.

    Thread Starter decadentbard

    (@decadentbard)

    1 year ago

    I found two “solutions,” one is when I deactivate RegistrationMagic Premium while keeping basic RegistrationMagic enabled, that seems to mostly fix the issue. The other plugin that affects it is Page Optimize which is concerning since that seems to be an official plugin that’s managed by WordPress.

    I was able to fix the issue while keeping the plugin enabled by simply disabling its “concatenate styles” setting. It does include a box to enter strings to specifically avoid concatenating, so I assume I could give it some string identifying RegistrationMagic. I tried doing a little digging and trying things like the name of the folder (registrationmagic-premium), the name of the plugin (registrationmagic), one of the recurring classes (rmagic), and even the file name (style_rm_front_end.css?ver=6.0.4.9). I suppose it’s fine for me to just keep the CSS non-concatenated, this is a very minor issue at this point 👍

    Edit: It looks like there’s more going on? It looks like Jetpack Boost might be part of (or completely) to blame? I thought I was pretty thorough but I guess I missed something?

    Thread Starter decadentbard

    (@decadentbard)

    1 year ago

    Ok so it looks like Jetpack Boost also messes with the CSS, even when I disable the “improve site performance” setting. So the solution is to deactivate Jetpack Boost (but keep Jetpack activated), and tell Page Optimize not to concatenate CSS.

    Plugin Support RegistrationMagic Support

    (@registrationmagicsupport)

    1 year ago

    Hi @decadentbard,

    Thanks for letting us know. We will investigate it with Jetpack on our end too.

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Profile Popup Broken Format’ is closed to new replies.