Dear @perryrylance,
Please, follow the steps to open it programatically:
1. Add the following code in the page content where the popup should appear, to make the data load: [sg_popup id=”1″ event=”click”]<input type=”hidden”>[/sg_popup]
2. To open the popup via javascript, you can do the following:
var popupObj = new SGPopup();
popupObj.popupOpenById(1)
Hi there,
This code was working very well up until recently,
We haven’t changed anything in the page content, I’ve double checked the shortcode is still there in the format you advised:
[sg_popup id=”3″ event=”click”]<input type=’hidden’/>[/sg_popup]
However when the click listener fires and that code is called, I’m seeing
ReferenceError: SGPopup is not defined
Could you please advise?
Kind regards
– Perry
Dear @perryrylance,
Could you, please, mention if you have made any changes on your site, like changing the theme or updating it, before this happened?
Please, share a URL with the popup so we can check the issue live.
Hi there
The site is regularly updated.
You can see the problem here: https://www.tutorsaustralia.com.au/tutors-melbourne by clicking on “Message Now”. That triggers this code:
var popupObj = new SGPopup();
Which is where the exception is thrown.
As I said, I’ve double checked the popup shortcode is there so I would expect this object to be available.
Please advise?
Kind regards
– Perry
Dear @perryrylance,
We didn’t find any popup data here.
Please, contact us via our Support email address so we can provide a direct support to you.
Here: [email protected]
Thank you, I’ll e-mail you shortly
Kind regards
– Perry
Dear @perryrylance,
We’ll be happy to assist you! 😉
Hi there,
We e-mailed the address you provided but the e-mail came back “Delivery incomplete”
The response was:
The recipient server did not accept our requests to connect. Learn more at https://support.google.com/mail/answer/7720 [mail.popup-builder.com. 195.201.18.10: generic::failed_precondition: connect error (0): error]
Please advise?
Kind regards
– Perry
Dear @perryrylance,
Please, contact us via the following form while we’re checking the email issue:
https://sygnoos.ladesk.com/submit_ticket
