Progress message never, er, ‘progresses”

Resolved salutethepig
(@salutethepig)

3 years, 1 month ago

Plugin installed a couple of weeks ago; all seems to be setup correctly but the dashboard (under Library/Optimole) continues to show “We are currently optimizing your images. Meanwhile you can visit your homepage and check how our plugin performs.” Other sites with Optimole installed shows actual images that have been processed.

It may well be something I’ve done (or not done) but any advice? Thanks.

The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)

Thread Starter salutethepig
(@salutethepig)

3 years, 1 month ago

The image won’t show here either https://thepsychogastronomy.cafe/wp-content/uploads/2023/04/optimole-scaled.jpeg

Plugin Support Kush
(@kushnamdev)

3 years, 1 month ago

Hey @salutethepig,

Thank you for contacting us and trying Optimole!

After reviewing your website, it appears that Optimole is functioning properly and serving all the images as expected as evidenced here – https://vertis.d.pr/i/XGTLpf. I tried to access the second link you replied with but it seems it is private as it shows me this error – https://vertis.d.pr/i/iiJyr4

To ensure that you are able to get the most out of Optimole, we have created an extensive guide on our documentation website that covers the setup process and features of the product.

The guide can be accessed via the following link: https://docs.optimole.com/article/1173-how-to-get-started-with-optimole-in-just-3-steps

Please do not hesitate to reach out to us if you encounter any issues or have any further questions about Optimole. We are always happy to assist you and ensure that you are completely satisfied with our product.

Thanks and have a great day!

Thread Starter salutethepig
(@salutethepig)

3 years, 1 month ago

OK, I’m sure you’re right. The dashboard status not updating at all isn’t helpful, that’s the only issue. My site doesn’t allow hot-linking, so I, not sure how to show you an image here 🙂

Plugin Support Kush
(@kushnamdev)

3 years, 1 month ago

Hey @salutethepig

Can you contact us via https://optimole.com#contact so that we can check for the reason why the dashboard status is not updating?

Thank you!

Thread Starter salutethepig
(@salutethepig)

3 years, 1 month ago

Sure, happy to but there’s no obvious form or email address to use?

Plugin Support Kush
(@kushnamdev)

3 years, 1 month ago

Yes, you can use [email protected] as well

Viewing 6 replies - 1 through 6 (of 6 total)

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