• Resolved rgabel

    (@rgabel)


    After constructing my survey with five questions, the survey status is “Published.” However, when I enter the URL (machiasdike.com), only the first question appears, without the response selections. How can I publish the entire survey?

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Jasmine

    (@hyenokian)

    Dear @rgabel,

    Thank you for the topic.

    We checked and couldn’t find a survey in your provided website.
    As far as we understand, the plugin is activated, but the shortcode is not inserted into the post/page.

    See the screenshot below:

    Can you please let us know whether you have inserted the shortcode into the block in this way or not?

    See the screenshots below:

    Please check this and let us know about the outcome.

    Thank you

    Thread Starter rgabel

    (@rgabel)

    Jasmine:

    Your reply provided what I needed to display my survey. The survey pages, however, have a dark background and a font so small that it cannot be read when the display is zoomed to show an entire page on the screen. How can I reformat the display?

    Thank you.

    Plugin Support Jasmine

    (@hyenokian)

    Dear @rgabel,

    Thank you for your reply.

    Regarding the dark background, you can adjust it directly from your Survey → Styles tab.

    See the screenshot below:

    All appearance-related settings, such as Theme, Background color, Text color, etc., can be changed there.

    See the screenshot below:

    As for the small font issue, in the same section, you’ll find options for Question font size and Answer font size.

    See the screenshot below:

    Simply increase the value to make the text larger.

    After making all changes, click the Save button (either at the top or bottom of the page).
    If you’re using a caching plugin, make sure to clear the cache to see the updates on the front end.

    Let me know if I can be of any further assistance.

    Thank you.

    Plugin Support Jasmine

    (@hyenokian)

    Dear @rgabel,

    We’re closing this ticket for now as we last heard from you 1 week ago.
    If the query is unresolved, drop us a line and we’ll get back to you at the earliest and the ticket will be re-opened.

    For a new query, feel free to open a new topic. Our Customer Care Specialists will be happy to help you.

    Thank you.

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Publication failure’ is closed to new replies.