Hi @saka500 ,
The link you gave us is from your backend, so we can not see the tour page.
Can you tell us how you’re publishing the tour on your site?
You can give us the screenshots of the tour page backend and we’ll have a look.
Meanwhile, make sure that you’ve followed our guides to publish your tour.
Follow this for shortcodes: https://rextheme.com/docs/wp-vr-wpvr-shortcode-embed-virtual-tour/
For Gutenberg: https://rextheme.com/docs/wp-vr-embed-virtual-tour-gutenberg-block/
For Elementor: https://rextheme.com/docs/wp-vr-embed-virtual-tour-elementor-widget/
Let us know how it goes.
Regards,
Hi @saka500 ,
We had a look at your tour page.
The tour window states that there was no panorama specified in your tour.
This usually happens when you haven’t assigned any panorama images to your tour.
Can you please make sure that the 360-degree image is located inside the media folder of your website and not from any other source?
Let us know any updates on this.
Regards,
sir,
I explained it to you that it wont publish and also I sent you the 360. image,, did you see it?
https://permiacommunity.org/wp-content/uploads/2021/05/GS__0031-scaled.jpg
If you cliick on that you will see that is 360,, I shoot with gopro in 360 image and then open it in gopro player and export as 360 image, please do see the image attached. thx
Hi @saka500 ,
Yes, I had a look at your image.
It’s a 360-degree panoramic image and suitable for our plugin.
Here I have made and published a demo tour using your image: https://wordpress6077b785a7ea9.cloud.bunnyroute.com/2021/05/10/test-tour-saka500/
You can have a look at it.
However, this issue usually happens when you haven’t assigned any panorama images to your tour.
Can you please make sure that the 360-degree image is located inside the media folder of your website and not from any other source?
Let us know any updates on this.
Regards,
Hi @saka500 ,
We haven’t heard anything from you in a while.
Let us know if you’re still facing the issue.
Regards,
Hi,
Since we haven’t heard anything from you in a while, we’re now resolving this ticket.
Feel free to open another ticket if you face any further issues with the plugin.
Regards,
Hi Jahir,
Sorry i was out of country for a while
I will try that again and let you know
Hi @saka500 ,
Sure, have a look and let us know.
Regards,
Basically i do the following
firs I shoot panoramic photo “jpg” in gopro and then upload to library
then I go WPVR and add new, i give it a title name and then click on add scene and I make it default and then give it a number like 1000 then click on upload image and that works and I see the image and when I click on the review I see it as well and when I click on publish thats where i get publish failed error,, any ideas? am I doing something wrong? is the vr should show in websitename/VR?
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This reply was modified 5 years ago by
saka500.
Hi @saka500 ,
Just make sure that you’re using the latest version of the plugin and your WP version is up to date.
What we suspect, is a possible plugin conflict.
If you’re using any caching/ optimization plugins on your site, you can try to exclude the plugin from optimization.
If it doesn’t work, you can try running a plugin conflict test.
Let us know how it goes.
Regards,
