purchase conversion problem

Hi Birken,

Thanks for contacting us, I will be happy to help.

Sorry to hear this is giving you problems.

It is indeed strange the thank you page is not appearing. Is it possible you built the thank you page not using the WordPress Page or Post builder, eg was it built using another plugin? Would you be able to try changing your thank you page to just /order-received/ instead of /checkout/order-received/ to see if that works?

For the second screenshot, it appears to be an issue with your Catalog Manager not being connected to the Pixel, I tried to replicate this issue on my test site and I do not get that warning using a Purchase event and having my Pixel connected to my Catalog Manager.

Kindly let us know if you have any improvements with the suggestions above.

All the best.

Hi Birken,

Thank you for your response.

Sorry to hear that didn’t work.

Since you are looking to send the purchase event to Facebook for tracking and you are using WooCommerce. Can I suggest going into Pixel Cat and going to the “E-Commerce” tab and where it says “Track Shopping Events”, turn the toggle to “ON”, then click “Save” at the bottom. Then you should not need the “Purchase” event you created in the “Main” tab anymore.

That should also get around the page not appearing in the drop-down menu when selecting the /checkout/order-received/ page.

Catalog Manager is something you create on Facebook. Pixel Cat will help you set this up. You can set this up by going to the “E-commerce” tab again and turning the “Product Feed” toggle to ON and make sure you hit Save at the bottom.

To set it up the catalog with Facebook you will need to visit https://www.facebook.com/products/

On the screen, select “+ Create Catalogs”. Select the type.

For upload method, choose “Upload Product Info” and give your catalog a name.

Choose which Pixel to associate with your Product Catalog. Make sure this is the same pixel that you used when setting up Pixel Cat.

Click Create

Well done. You’ve just created your Product Catalog. Now click Add Your Items in Bulk and Add Items.

Select your new product catalog and choose Use Bulk Upload. Choose Scheduled feed and click Next.

Now you need to go back to Pixel Cat and copy your Feed URL from the E-commerce tab.

Paste the URL into the Feed URL field.

Leave the username & passwords fields empty, and click Next.

Now you will see a screen asking you to set the schedule. Once set up, click Next, and on the next screen decide your default currency, then click “Upload”.

You’ll now see a screen showing the status of your import, and showing which you’ve imported.

You can also follow the instructions for set up at this link – https://fatcatapps.com/knowledge-base/facebook-product-catalog-woocommerce/

I hope that helps.

All the best.

Hi Birken,

Thanks for getting back to me.

Yes if required, it is a good idea to use the Variations Toggle in Pixel Cat to not upload the variations.

When adding your products to the Catalog, it is recommended that you click on “Use Bulk Upload”, which is the middle option. Not “Add Manually” or “Use a Pixel”.

If you did not add the Catalog to Pixel with this method, that could explain why your warning says “Products are missing from your catalog”

If using WooCommerce and you have already turned on the “Track Shopping Events” in the “E-commerce” tab of Pixel Cat, you can skip creating a manual Purchase event in the “Events” section of the main Pixel tab. WooCommerce will send the Purchase event for you with Pixel Cat.

I hope that helps.

All the best.