Purchase count mismatch

  • Resolved webdeveloper134

    (@webdeveloper134)


    2 years, 2 months ago

    Hi , We are using pixel cat long time, but recently the purchase count mismatch with woocommerce data. We tested it through meta event test tool. Then addtocart & viewcontent got fired two times in which one has accurate data & other one not having content_ids & value.

    Let us know way forward to fix it. or suggest some other good plugin.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support gavinohanlon

    (@gavinohanlon)

    2 years, 2 months ago

    Hi Webdeveloper134,

    Thanks for reaching out to us. I will be happy to assist.

    If events appear with missing data points like content_ids & value, I would start to think there is another plugin or script sending the events to Facebook.

    Have you built events in Pixel Cat Events builder or are you using the WooCommerce events for Facebook Pixel feature instead?
    Have you built any events in Meta to track your website?

    In your page source for your website, there is another script at the bottom to track page views. Before the </body> tag. I would recommend removing that and using the Meta test events tool again to check for a conflict.


    You can also try disabling all other plugins except Pixel Cat and WooCommerce and see if the events still appear.

    If you have any other questions, feel free to get back to us.

    All the best.

    Thread Starter webdeveloper134

    (@webdeveloper134)

    2 years, 2 months ago

    Hi gavinohanlon,

    We are using pixel cat free version & not created Events by pixel cat. in which WooCommerce events for Facebook Pixel setting is ON.

    We are using pixel manager plugin through which we are tracking google ads conversions.

    Through meta event setup tool we have created events also. shall we removed those?

    Removed footer additional script now.

    PLease let us know.

    Plugin Support gavinohanlon

    (@gavinohanlon)

    2 years, 2 months ago

    Hi Webdeveloper134,

    Thanks for your reply.

    Once you start troubleshooting with removing scripts and removing Meta event setup tool events, yes – you should then go back to the Meta test events tool to check if that helped. That process will allow you to isolate what is causing the bad events.

    If you have any further questions, don’t hesitate to get back to us.

    All the best.

    • This reply was modified 2 years, 2 months ago by gavinohanlon.
    Plugin Support gavinohanlon

    (@gavinohanlon)

    2 years, 1 month ago

    Hi Webdeveloper134,

    I hope all is well.

    I am going to mark this as “resolved” but if you have any additional questions about this, feel free to reply to us.

    Kind regards.

Viewing 4 replies - 1 through 4 (of 4 total)

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