Hi @simonduemila,
Thanks for reaching out about this! When you say you have CAPI enabled, do you mean you have separately enabled the Facebook Conversions API on your server?
If so, it’s possible that you are not seeing the browser event because there is a deduplication mechanism for events. This ensures you’re not getting duplicate events recorded from two different sources for a single event.
You can read more about this in Facebook’s documentation here: https://www.facebook.com/business/help/823677331451951?id=1205376682832142
Could you let us know if that makes sense with what you’re seeing on the Facebook side?
Thank you!
Hello! I’ve enabled CAPI from the Woocommerce FB plugin, the official one.
Here’s what I see in the event manager regarding purchases
http://prntscr.com/1towemn
As you can see, the event from the browser have stopped. Now I have an issue in the “problems panel” saying this:
Same event ID received by different event instances
You’re sending the same event ID for multiple instances of Purchase events. Event IDs are unique identifiers used to deduplicate identical events received by the pixel and the Conversions API to prevent them from being calculated twice. To ensure that Facebook calculates your events correctly, each individual event instance must have a unique event ID.
This could cause problems with event measurement and attribution of your advertising campaigns.
How to solve the problem
To fix the problem you will need to resort to the solution below.
Once the problem is fixed in your website code, you can mark it as fixed. This will move the problem to the Previously Detected section. If the problem is found again after 3 days, it will be moved to the undergoing resolution section.
Update the event_id parameter for your Purchase events to make sure that each individual event instance is sending a unique event ID through the pixel and the Conversions API. For the pixel, you can do this from your website's source code. For the Conversions API, you can do this from the Exploration Tool for the Graph API on your terminal server.
Hi there,
Where do you see this message exactly? Could you share a screenshot of where you see it?
Could you share your System Status Report, it would help us to understand your site setup a bit better. You can find it via WooCommerce > Status. Select Get system report and then Copy for support. Once you’ve done that, paste it here in your reply.
Hey @simonduemila,
We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can reopen it again if you need be.
