Purchaser email

  • Resolved muneebkiani

    (@muneebkiani)


    1 year, 5 months ago

    Hi,

    After the checkout, the purchaser does not receive an email. Also, in the backend, instead of the purchaser’s email, the admin email is shown.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support tristan083

    (@tristan083)

    1 year, 5 months ago

    Hi @muneebkiani ,

    Thank you for reaching out.

    If you are doing tests purchases, this could happen if you were doing test purchases on the front end while logged in to the WordPress admin dashboard on another tab. Kindly try logging out of the admin dashboard and do the ticket purchase again.

    Thread Starter muneebkiani

    (@muneebkiani)

    1 year, 5 months ago

    Hi,

    Thanks for your reply. After logging out, the email info is correct on the thank-you message and the backend, but the purchaser is not receiving any confirmation email.

    (The ticket price is 0 )

    Thread Starter muneebkiani

    (@muneebkiani)

    1 year, 5 months ago

    Hi, ignore above message.

    and thanks for your support

    Plugin Support Darian

    (@d0153)

    1 year, 5 months ago

    Hi @muneebkiani

    Thanks for your confirmation and I’m glad that it is now working.

    If you have a minute, a great review from you would be amazing!

    Review here

    I’ll close this thread for now, but please do not hesitate to start a new thread if you have other issues at all. This allows us to track topics/issues efficiently and follow the WordPress Forum Guidelines.

Viewing 4 replies - 1 through 4 (of 4 total)

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