Purge Entire Cache doesn’t work

Hi @davedecc,

Thanks for reporting this. Since the cPanel cache clear is working but the Nginx Helper “Purge Entire Cache” (GET/DELETE) is not, it sounds like this may be related to the server-level Nginx configuration rather than the plugin UI itself.

Could you please share the following details so we can narrow this down:

1. Hosting environment – Are you using a VPS,shared hosting or a dedicated server?
2. Server stack
   • Web server type (e.g., Apache, Nginx, or managed hosting)
   • Are you using Engintron, cpnginx, or any other cPanel Nginx integration?
   • CentOS version?
   • Nginx version?
3. Cache configuration
   • What caching method is configured in Nginx Helper (FastCGI, proxy_cache, etc.)?
   • Is fastcgi_cache_purge module enabled?
4. Plugin settings
   • Screenshot of the Nginx Helper settings page
   • What purge method is selected (GET or DELETE)?
   • What is set as the cache path in the plugin?
5. Logs
   • Any errors in:
     • Nginx error log
     • WordPress debug log
     • Browser network response when clicking “Purge Entire Cache”

Also, when you click “Purge Entire Cache,” what response do you receive? (403, 404, 200, silent fail, etc.).

It would also be very helpful if you could share a short screen recording showing the error or the steps leading up to the crash. Once we have these details, we’ll be able to check compatibility and narrow down the cause of the issue.

• This reply was modified 3 months, 1 week ago by Vedant Gandhi.