QR code is broken

  • Resolved granit59

    (@granit59)


    7 years, 6 months ago

    Hi
    i have a problem with the QR codes in the Tickets.
    The QR code is broken and the console returns a 403 error

    “Failed to load resource: the server responded with a status of 403 ()”

    I checked the permissions on my WP installation, but everything is alright.
    I tried to turn of all plugins and changed the theme. Still got this error.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Joe Dolson

    (@joedolson)

    7 years, 6 months ago

    It appears that ticket no longer exists; I wasn’t able to see it.

    Are you still having this issue, or did you resolve it separately?

    Thread Starter granit59

    (@granit59)

    7 years, 6 months ago

    Yes i still have this issue. on every ticket.
    Here ist a new link to a Ticket:

    https://event-for-you.ch/tickets/?ticket_id=ti57b114e68c630000

    Plugin Author Joe Dolson

    (@joedolson)

    7 years, 6 months ago

    I think this is an issue with htaccess; it seems like access to the directory that renders the QR codes is blocked. This could be something done by a security plug-in, or something added manually to an htaccess file; I can’t distinguish that. You’ll need to allow access to the file /wp-content/plugins/my-tickets/includes/qrcode.php.

    Thread Starter granit59

    (@granit59)

    7 years, 6 months ago

    Hello
    The problem is solved.
    The settings from my hoster caused the 403 code and It works fine now.
    It was a special security tool in plesk which blocked the wp-content folder.

    Thanks for your support.

Viewing 4 replies - 1 through 4 (of 4 total)

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